AW: AW: Installer maker window keeps blank on OS X

[Tiemo Hollmann TB]

Not yet, but I will do. Because since years using the same installer this is the only customer, where this happens. So I first tried to find a reason on that specific Mac.

Thank you

-----Ursprüngliche Nachricht-----
Von: use-livecode [mailto:use-livecode-bounces at lists.runrev.com] Im Auftrag von J. Landman Gay
Gesendet: Dienstag, 1. September 2015 20:15
An: How to use LiveCode <use-livecode at lists.runrev.com>
Betreff: Re: AW: Installer maker window keeps blank on OS X

Have you contacted the installer maker author? It sounds like it is aborting a script or can't load data, or something similar.

On 9/1/2015 7:54 AM, Tiemo Hollmann TB wrote:
> I am still completely puzzled, what is going on that Mac. I have never 
> seen such a behavior. The first window of the installer program just 
> keeps empty, no control/button is shown, neither the text field, which usually is there.
> I am almost sure, that it is any wired thing on the customers Mac, but 
> the customer, as always swears, that all other programs could be 
> installed and run without any problem, so it must be my crappy program.
>
> Has anybody ever seen such a behavior on a Mac or any idea, what to 
> check for on that Mac, before I refund the price for my not working 
> program to that customer? I have no idea in which direction I could investigate.
>
> Thanks for any ideas
> Tiemo
>
>
> -----Ursprüngliche Nachricht-----
> Von: use-livecode [mailto:use-livecode-bounces at lists.runrev.com] Im 
> Auftrag von Tiemo Hollmann TB
> Gesendet: Montag, 31. August 2015 13:44
> An: LiveCode User Liste senden <use-livecode at lists.runrev.com>
> Betreff: Installer maker window keeps blank on OS X
>
> Hello,
>
>
>
> I am packaging my OS X program with installer maker and codesign it. 
> It works fine at all customers beside of one.
>
> Now a customer with OS X 10.9.5 tells me that she opens my installer 
> and he gets only a blank white window. The window has my text in the 
> title bar, but not text or any buttons like cancel or next in the 
> window, so she can't go on to install my program, only close it by the red cross.
>
>
>
> I have checked, if it has anything to do with the security settings 
> (install apps only from.), but nothing changes in the weird behavior 
> of the installer, changing the security setting. The user has admin rights.
>
>
>
> Has anybody ever seen such a behavior, perhaps with any other program 
> or any idea, what to check for on this machine? What could go wrong here?
>
>
>
> Thanks for any ideas
>
> Tiemo
>
>
>
>
>
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-- 
Jacqueline Landman Gay         |     jacque at hyperactivesw.com
HyperActive Software           |     http://www.hyperactivesw.com


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