AW: Installer maker window keeps blank on OS X

[J. Landman Gay]

Have you contacted the installer maker author? It sounds like it is 
aborting a script or can't load data, or something similar.

On 9/1/2015 7:54 AM, Tiemo Hollmann TB wrote:
> I am still completely puzzled, what is going on that Mac. I have never seen
> such a behavior. The first window of the installer program just keeps empty,
> no control/button is shown, neither the text field, which usually is there.
> I am almost sure, that it is any wired thing on the customers Mac, but the
> customer, as always swears, that all other programs could be installed and
> run without any problem, so it must be my crappy program.
>
> Has anybody ever seen such a behavior on a Mac or any idea, what to check
> for on that Mac, before I refund the price for my not working program to
> that customer? I have no idea in which direction I could investigate.
>
> Thanks for any ideas
> Tiemo
>
>
> -----Ursprüngliche Nachricht-----
> Von: use-livecode [mailto:use-livecode-bounces at lists.runrev.com] Im Auftrag
> von Tiemo Hollmann TB
> Gesendet: Montag, 31. August 2015 13:44
> An: LiveCode User Liste senden <use-livecode at lists.runrev.com>
> Betreff: Installer maker window keeps blank on OS X
>
> Hello,
>
>
>
> I am packaging my OS X program with installer maker and codesign it. It
> works fine at all customers beside of one.
>
> Now a customer with OS X 10.9.5 tells me that she opens my installer and he
> gets only a blank white window. The window has my text in the title bar, but
> not text or any buttons like cancel or next in the window, so she can't go
> on to install my program, only close it by the red cross.
>
>
>
> I have checked, if it has anything to do with the security settings (install
> apps only from.), but nothing changes in the weird behavior of the
> installer, changing the security setting. The user has admin rights.
>
>
>
> Has anybody ever seen such a behavior, perhaps with any other program or any
> idea, what to check for on this machine? What could go wrong here?
>
>
>
> Thanks for any ideas
>
> Tiemo
>
>
>
>
>
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-- 
Jacqueline Landman Gay         |     jacque at hyperactivesw.com
HyperActive Software           |     http://www.hyperactivesw.com