AW: Installer maker window keeps blank on OS X

[Paul Dupuis]

On 9/1/2015 8:54 AM, Tiemo Hollmann TB wrote:
> I am still completely puzzled, what is going on that Mac. I have never seen
> such a behavior. The first window of the installer program just keeps empty,
> no control/button is shown, neither the text field, which usually is there.
> I am almost sure, that it is any wired thing on the customers Mac, but the
> customer, as always swears, that all other programs could be installed and
> run without any problem, so it must be my crappy program.
>
> Has anybody ever seen such a behavior on a Mac or any idea, what to check
> for on that Mac, before I refund the price for my not working program to
> that customer? I have no idea in which direction I could investigate.
>
> Thanks for any ideas
> Tiemo
>
>
> -----Ursprüngliche Nachricht-----
> Von: use-livecode [mailto:use-livecode-bounces at lists.runrev.com] Im Auftrag
> von Tiemo Hollmann TB
> Gesendet: Montag, 31. August 2015 13:44
> An: LiveCode User Liste senden <use-livecode at lists.runrev.com>
> Betreff: Installer maker window keeps blank on OS X
>
> Hello,
>
>  
>
> I am packaging my OS X program with installer maker and codesign it. It
> works fine at all customers beside of one.
>
> Now a customer with OS X 10.9.5 tells me that she opens my installer and he
> gets only a blank white window. The window has my text in the title bar, but
> not text or any buttons like cancel or next in the window, so she can't go
> on to install my program, only close it by the red cross.
>
>  
>
> I have checked, if it has anything to do with the security settings (install
> apps only from.), but nothing changes in the weird behavior of the
> installer, changing the security setting. The user has admin rights.
>
>  
>
> Has anybody ever seen such a behavior, perhaps with any other program or any
> idea, what to check for on this machine? What could go wrong here?
>
>  
>
> Thanks for any ideas
>

Have you asked what is any antivirus software your customer has on that Mac?

I suggest this because, I run Norton AV on Windows and it has stopped
newer version of LiveCode itself from running as it sometimes thinks
some parts of LC are malware with similar symptoms - often when trying
to popup an open or save file dialog which ends up blank. Norton then
pops up a warning screen asking if you want the malware removed to allow
to continue. Clicking continue lets LC complete it's task, but if the
use never saw any AV alert, they may just stare at the blank dialog.

I have not had this happen with a Standalone - only with LC itself - but
you asked for any ideas.