wtf diesel?

[Ralph DiMola]

I used the contact form for emergency support requests. I got a response
back last Saturday from David in less than an hour. Things were OK by
Sunday. When diesel went sideways again on Wednesday and last night I again
used the contact form for emergency support requests but have not received
any responses for either of the last 2 emergency support requests. That
being said I see that a few hours after both requests the load on diesel
went back to LOW.


Ralph DiMola
IT Director
Evergreen Information Services
rdimola at evergreeninfo.net


-----Original Message-----
From: use-livecode [mailto:use-livecode-bounces at lists.runrev.com] On Behalf
Of Matthias Rebbe | M-R-D
Sent: Friday, November 20, 2015 4:01 PM
To: How to use LiveCode
Subject: Re: wtf diesel?

Mark,

that is absolutely untypical. Did you sent a normal support request or did
you put  URGENT into the subject line or did you use the contact form for
emergency support requests?

My emergency support requests,regardless if i used the contact form or if i
put urgent in the subject line, were always answered within 2 or 3 hours. 

Matthias


> Am 20.11.2015 um 21:13 schrieb Mark Wieder <mwieder at ahsoftware.net>:
> 
> On 11/20/2015 10:43 AM, Simon wrote:
>> Another just arrived... 43 hours late.
> 
> And no response from support since Monday.
> 
> -- 
> Mark Wieder
> ahsoftware at gmail.com
> 
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