Status of on-rev restore?

[Kevin Miller]

Almost all the accounts have been restored, there are a small handful of
issues remaining which as I understand it should be getting worked through
today. I am very sorry for the inconvenience that has been caused to those
affected. Once the issue has been fully resolved I will be leading a full
investigation into what happened and what procedures and processes can be
changed to prevent anything like this happening again.

Kind regards,

Kevin

Kevin Miller ~ kevin at livecode.com ~ http://www.livecode.com/
LiveCode: Everyone can create apps




On 12/05/2015 10:06, "Keith Clarke" <keith.clarke at me.com> wrote:

>I¹ve been waiting since the 7th on the promise of files and resources to
>be recovered into my empty account.
>
>There was a suggestion that it may be a permissions issue rather than
>missing resources, but radio-silence since then, so I¹ve just chased
>again. Worryingly, I didn¹t receive an auto-response email, so I hope
>their ticketing system is not down, too!
>
>Meanwhile, I can¹t recreate folders or databases that used to exist and
>so I¹m stuck until my ticket comes up in the queue.
>
>I¹ve transferred what I can to alternative hosting arrangements and it
>looks like I¹ll need to recreate my LC server environment elsewhere, too.
>
>Hopefully, others have been more lucky - or been more prepared with their
>own backup & DR strategies to mitigate the on-rev.com platform / service
>as a single point of failure!  :-(
>Best,
>Keith.. 
> 
>> On 12 May 2015, at 09:38, jbv at souslelogo.com wrote:
>> 
>> Hi list
>> Just curious : is anyone still waiting for his/her account on pancake to
>> be restored ?
>> Thanks
>> jbv
>> 
>> 
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