On-Rev server Pancake problems - old backup restored?

Fri May 1 04:40:36 EDT 2015

Hi Alex,

David is still acting on the accounts migration from pancake to jasmine. It seems to be a pain. If i right understand, each domain of each of our editor’s accounts needs to be individually reinstalled on the jasmine host server. As a confirmation example, www.woooooooords.com (one of my sites powered by a script.lc lc app) is back to service without any change at all in about DNS (means that the pancake’s IP address is yet the jasmine’s one). As a second confirmation, i can access to to of my on-rev sites FTP accounts (but not to the others ones).

At this point, none of my LC-Server apps powered by stack’s libraries are back to service (LC-Server 6.1.0 not reinstalled/running). I’m sure that David is acting closely to end up the whole accounts and services restauration in the best possible ways, even if RunRev did’t help him to setup the most accurate crash restauration procedure tools (alike WMs or dual RAID5). I can confirm that RunRev holds uptodate backups of, at least, the two accounts i can access in FTP mode (none of those accounts data went lost at all in the migration process, SSL certificates included).

A big thanks to your expertise and amazing reliability, David. Hopefully will you get this experience in mind, Kevin, to set up the more accurate on-rev servers management rules RunRev needs to prove its ability to deliver a full accurate and trustable on-rev providing service.

Warm Regards,

Pierre

> Le 1 mai 2015 à 02:28, Alex Shaw <alex at harryscollar.com> a écrit :
> 
> Hi
> 
> I wanted to keep this off the mailing list but I'm still have no email capacity or website.. and no answers from on-rev support.
> 
> Getting a bit anxious so hopefully someone has their service going and can answer a few questions.
> 
> As far as I know Pancake has been migrated to Jasmine.
> 
> I've changed servers in my email client to Jasmine to receive the years worth of email that went missing (minus a day or two). Still can't receive or send yet.
> 
> Currently the affected domain name is still pointing to Pancake so hopefully it's just waiting until that DNS issue propagation finishes.
> 
> But I have asked whether I need to make changes to my domain's nameservers, which are pointing to ns1.on-rev.com & ns2.on-rev.com.
> 
> If anyone is back online, besides email server changes did you need to do anything else?
> 
> regards
> alex
> 
> On 30/04/2015 10:21 pm, Heather Laine wrote:
>> Dear folks,
>> 
>> We are currently working as fast as possible to resolve this issue.
>> 
>> I will be responding personally to the tickets in the on-rev queue as I now have some information to give you. Please be assured we have a very recent backup of accounts which is what we are using for the restoration, I do not recommend you spend effort in restoring your account yourself at this time.
>> 
>> Regards,
>> 
>> Heather
>> 
>> On 30 Apr 2015, at 08:35, Matthias Rebbe | M-R-D <matthias_livecode_150811 at m-r-d.de> wrote:
>> 
>>> I am seriously thinking of leaving the On-Rev platform.
>>> 
>>> I have several accounts, lifetime and payed ones on different servers.
>>> In the past i always have born when there were problems with one of the servers.
>>> I even felt negative comments about the reliability of the On-Rev platform as unfair and i defended RunRev and On-Rev.
>>> 
>>> But this incident now is one of many in the past. Please don´t get me wrong.
>>> 
>>> I do not blame David Williams. He doing what is possible. But my understanding is that he is the only one who is responsible for such bigger problems.
>>> At least he is the one who replies to emergency support request regardless if at day or at night.
>>> 
>>> I do blame Runrev to not having extended their On-Rev staff and improve the On-Rev platform.
>>> 
>>> Btw: Does „ringing the bell“ at NASDAQ and showing ones logo cost money? If so, Runrev better would have invested that money into the On-Rev platform and the support staff.
>>> It does not make sense to go for new customers also for On-Rev if you cannot handle it afterwards.
>>> 
>>> At this stage i cannot recommend On-Rev as a professional hosting platform anymore.
>>> 
>>> I am really pissed of now.
>>> 
>>> Matthias (who is now preparing to repair his sites in the hope no other old backup is restored)
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
>>>> Am 30.04.2015 um 05:39 schrieb shawnlc <shawnblc at me.com>:
>>>> 
>>>> I have a life-time subscription to on-rev, but it's times like this that
>>>> scare the heck out of me to use it.  I use it primarily for testing.  I'm on
>>>> pancake too, and I confirm that it's been down.
>>>> 
>>>> I haven't looked into it, but surely the brilliant guys & gals at RunRev
>>>> could be running state of the art servers, instant notifications any time
>>>> something goes beyond a threshold, down, etc.
>>>> 
>>>> IMHO on-rev is treated like a hobby and they get to it when they get to it.
>>>> Come on, some of the most brilliant minds in the world sit there in
>>>> Edinburgh yet you have single server down for several hours.
>>>> 
>>>> I don't get it.  Even my not so brilliant self ran a 10 server hosting
>>>> business at one time and never experienced such downtime, one customer was
>>>> doing $100k a day in transactions.
>>>> 
>>>> 
>>>> 
>>>> 
>>>> 
>>>> --
>>>> View this message in context: http://runtime-revolution.278305.n4.nabble.com/On-Rev-server-Pancake-problems-old-backup-restored-tp4691642p4691654.html
>>>> Sent from the Revolution - User mailing list archive at Nabble.com.
>>>> 
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>>> 
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> 
> 
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Pierre Sahores
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