AW: App Software Warranty?

Earthednet-wp prothero at earthednet.org
Tue Feb 17 11:33:43 EST 2015


Tiemo,
I feel your pain. Apparently, Android development is very difficult because many of the versions on different phone models have OS bugs and custom configurations that can cause problems. If I were developing for Android, I might specify that the software is only "guaranteed" on platforms and OS versions that I had tested myself. Of course, that puts a significant burden on you. 

Sounds like an opportunity for a company whose mission is to test software on current Android devices.

Best,
Bill

William Prothero
http://es.earthednet.org

> On Feb 17, 2015, at 4:50 AM, "Tiemo Hollmann TB" <toolbook at kestner.de> wrote:
> 
> I am surprised that this is so OT, that anybody either cares about it or has
> nothing to tell about.
> Perhaps I am wracking my brain about something which doesn't even exist, or
> only in German law?
> Thanks anyway
> Tiemo
> 
> 
> -----Ursprüngliche Nachricht-----
> Von: use-livecode [mailto:use-livecode-bounces at lists.runrev.com] Im Auftrag
> von Tiemo Hollmann TB
> Gesendet: Sonntag, 15. Februar 2015 10:35
> An: LiveCode User Liste senden
> Betreff: OT: App Software Warranty?
> 
> Hello,
> 
> In former times at the end of last century and beginning of this century a
> software user was aware, that the chance that his software would run on a
> new system was against 0 and he had to care about new versions, drivers etc.
> before he migrated to a new system.
> 
> Nowadays, with the new "app" paradigm on mobile phones and tablets the user
> has forgotten that these nice tiny little icons on their smartphones are
> also "software" with well-definied requirements and  and investment to be
> produced. And the OEMs like Apple with their automated system updates show
> the users a brave new world and pretend that the user hasn't to care about
> anything anymore. All bets are off. The user doesn't cares anymore about
> anything and just hits the button "install new system" and expects that
> everything runs smooth or even better as before.
> 
> I have an app running on iOS and Android and get more and more furious
> support requests from such customers, when anything is not running anymore
> either on a special android oem flavor or on a new (iOS) system after a
> system update.
> 
> What I am asking me and didn't found yet a satisfying answer is the
> following.
> 
> What do the software licenses / warranties of the AppStores of Apple and
> Google say about that? I didn't found any paragraph which tells that there
> only is a "warranty" for the app to function on the system version x.x.x or
> something like that.
> 
> Do I have to guaranty that my software runs on the next system /will be
> updates for the next system? If not, where is that told? What happens, if I
> discontinue the development of my app tomorrow or even close my business
> some day? What claims has the customer? Especially when he has upgraded his
> system and can't go back.
> 
> Apple and Google offer a "return" of the software and the money for a
> certain time. What happens, if the app stopps working on a new version? Is
> still Apple/Google the contractor? Are there any claims against me beside of
> a big shit storm in the social media?
> 
> In opposite to classical software, where I can sell a new version or an
> update with costs for a new system version neither Apple nor Google have
> implemented this possibility for me. There are no updates with cost. Ok, I
> could implement an inApp-purchase for every update to release a new version.
> But there is again the customers "entitlement", that everything is always
> compatible. To create a new version also is no solution, if you (as me) have
> already implemented costly inapp-purchases they all would be lost with a new
> version, because they are tied to the app-ID.
> 
> What are your thoughts about this subject?
> 
> Tiemo
> 
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