On-Rev server Pancake problems - old backup restored?

[Alex Shaw]

Thanks Marty.

Very inconvenient but it's too easy to get upset about these things.

I've certainly had my fair share of hardware problems so..

\_()_/

regards
alex


On 1/05/2015 10:35 am, Marty Knapp wrote:
> I'm back up - didn't need to do anything on my end and everything 
> seems to be back to normal, including my blood pressure!
>
> Marty K
>> Hi
>>
>> I wanted to keep this off the mailing list but I'm still have no 
>> email capacity or website.. and no answers from on-rev support.
>>
>> Getting a bit anxious so hopefully someone has their service going 
>> and can answer a few questions.
>>
>> As far as I know Pancake has been migrated to Jasmine.
>>
>> I've changed servers in my email client to Jasmine to receive the 
>> years worth of email that went missing (minus a day or two). Still 
>> can't receive or send yet.
>>
>> Currently the affected domain name is still pointing to Pancake so 
>> hopefully it's just waiting until that DNS issue propagation finishes.
>>
>> But I have asked whether I need to make changes to my domain's 
>> nameservers, which are pointing to ns1.on-rev.com & ns2.on-rev.com.
>>
>> If anyone is back online, besides email server changes did you need 
>> to do anything else?
>>
>> regards
>> alex
>>
>> On 30/04/2015 10:21 pm, Heather Laine wrote:
>>> Dear folks,
>>>
>>> We are currently working as fast as possible to resolve this issue.
>>>
>>> I will be responding personally to the tickets in the on-rev queue 
>>> as I now have some information to give you. Please be assured we 
>>> have a very recent backup of accounts which is what we are using for 
>>> the restoration, I do not recommend you spend effort in restoring 
>>> your account yourself at this time.
>>>
>>> Regards,
>>>
>>> Heather
>>>
>>> On 30 Apr 2015, at 08:35, Matthias Rebbe | M-R-D 
>>> <matthias_livecode_150811 at m-r-d.de> wrote:
>>>
>>>> I am seriously thinking of leaving the On-Rev platform.
>>>>
>>>> I have several accounts, lifetime and payed ones on different servers.
>>>> In the past i always have born when there were problems with one of 
>>>> the servers.
>>>> I even felt negative comments about the reliability of the On-Rev 
>>>> platform as unfair and i defended RunRev and On-Rev.
>>>>
>>>> But this incident now is one of many in the past. Please dont get 
>>>> me wrong.
>>>>
>>>> I do not blame David Williams. He doing what is possible. But my 
>>>> understanding is that he is the only one who is responsible for 
>>>> such bigger problems.
>>>> At least he is the one who replies to emergency support request 
>>>> regardless if at day or at night.
>>>>
>>>> I do blame Runrev to not having extended their On-Rev staff and 
>>>> improve the On-Rev platform.
>>>>
>>>> Btw: Does ringing the bell at NASDAQ and showing ones logo cost 
>>>> money? If so, Runrev better would have invested that money into the 
>>>> On-Rev platform and the support staff.
>>>> It does not make sense to go for new customers also for On-Rev if 
>>>> you cannot handle it afterwards.
>>>>
>>>> At this stage i cannot recommend On-Rev as a professional hosting 
>>>> platform anymore.
>>>>
>>>> I am really pissed of now.
>>>>
>>>> Matthias (who is now preparing to repair his sites in the hope no 
>>>> other old backup is restored)
>>>>
>>>>
>>>>
>>>>
>
>
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