On-Rev server Pancake problems - old backup restored?

[Marty Knapp]

I'm back up - didn't need to do anything on my end and everything seems 
to be back to normal, including my blood pressure!

Marty K
> Hi
>
> I wanted to keep this off the mailing list but I'm still have no email 
> capacity or website.. and no answers from on-rev support.
>
> Getting a bit anxious so hopefully someone has their service going and 
> can answer a few questions.
>
> As far as I know Pancake has been migrated to Jasmine.
>
> I've changed servers in my email client to Jasmine to receive the 
> years worth of email that went missing (minus a day or two). Still 
> can't receive or send yet.
>
> Currently the affected domain name is still pointing to Pancake so 
> hopefully it's just waiting until that DNS issue propagation finishes.
>
> But I have asked whether I need to make changes to my domain's 
> nameservers, which are pointing to ns1.on-rev.com & ns2.on-rev.com.
>
> If anyone is back online, besides email server changes did you need to 
> do anything else?
>
> regards
> alex
>
> On 30/04/2015 10:21 pm, Heather Laine wrote:
>> Dear folks,
>>
>> We are currently working as fast as possible to resolve this issue.
>>
>> I will be responding personally to the tickets in the on-rev queue as 
>> I now have some information to give you. Please be assured we have a 
>> very recent backup of accounts which is what we are using for the 
>> restoration, I do not recommend you spend effort in restoring your 
>> account yourself at this time.
>>
>> Regards,
>>
>> Heather
>>
>> On 30 Apr 2015, at 08:35, Matthias Rebbe | M-R-D 
>> <matthias_livecode_150811 at m-r-d.de> wrote:
>>
>>> I am seriously thinking of leaving the On-Rev platform.
>>>
>>> I have several accounts, lifetime and payed ones on different servers.
>>> In the past i always have born when there were problems with one of 
>>> the servers.
>>> I even felt negative comments about the reliability of the On-Rev 
>>> platform as unfair and i defended RunRev and On-Rev.
>>>
>>> But this incident now is one of many in the past. Please don´t get 
>>> me wrong.
>>>
>>> I do not blame David Williams. He doing what is possible. But my 
>>> understanding is that he is the only one who is responsible for such 
>>> bigger problems.
>>> At least he is the one who replies to emergency support request 
>>> regardless if at day or at night.
>>>
>>> I do blame Runrev to not having extended their On-Rev staff and 
>>> improve the On-Rev platform.
>>>
>>> Btw: Does „ringing the bell“ at NASDAQ and showing ones logo cost 
>>> money? If so, Runrev better would have invested that money into the 
>>> On-Rev platform and the support staff.
>>> It does not make sense to go for new customers also for On-Rev if 
>>> you cannot handle it afterwards.
>>>
>>> At this stage i cannot recommend On-Rev as a professional hosting 
>>> platform anymore.
>>>
>>> I am really pissed of now.
>>>
>>> Matthias (who is now preparing to repair his sites in the hope no 
>>> other old backup is restored)
>>>
>>>
>>>
>>>