On-Rev server Pancake problems - old backup restored?

[Heather Laine]

Dear folks,

We are currently working as fast as possible to resolve this issue.

I will be responding personally to the tickets in the on-rev queue as I now have some information to give you. Please be assured we have a very recent backup of accounts which is what we are using for the restoration, I do not recommend you spend effort in restoring your account yourself at this time. 

Regards,

Heather

On 30 Apr 2015, at 08:35, Matthias Rebbe | M-R-D <matthias_livecode_150811 at m-r-d.de> wrote:

> I am seriously thinking of leaving the On-Rev platform.
> 
> I have several accounts, lifetime and payed ones on different servers.
> In the past i always have born when there were problems with one of the servers.
> I even felt negative comments about the reliability of the On-Rev platform as unfair and i defended RunRev and On-Rev.
> 
> But this incident now is one of many in the past. Please don´t get me wrong.
> 
> I do not blame David Williams. He doing what is possible. But my understanding is that he is the only one who is responsible for such bigger problems.
> At least he is the one who replies to emergency support request regardless if at day or at night.
> 
> I do blame Runrev to not having extended their On-Rev staff and improve the On-Rev platform.
> 
> Btw: Does „ringing the bell“ at NASDAQ and showing ones logo cost money? If so, Runrev better would have invested that money into the On-Rev platform and the support staff.
> It does not make sense to go for new customers also for On-Rev if you cannot handle it afterwards.
> 
> At this stage i cannot recommend On-Rev as a professional hosting platform anymore.
> 
> I am really pissed of now.
> 
> Matthias (who is now preparing to repair his sites in the hope no other old backup is restored)
> 
> 
> 
> 
> 
> 
>> Am 30.04.2015 um 05:39 schrieb shawnlc <shawnblc at me.com>:
>> 
>> I have a life-time subscription to on-rev, but it's times like this that
>> scare the heck out of me to use it.  I use it primarily for testing.  I'm on
>> pancake too, and I confirm that it's been down.
>> 
>> I haven't looked into it, but surely the brilliant guys & gals at RunRev
>> could be running state of the art servers, instant notifications any time
>> something goes beyond a threshold, down, etc.  
>> 
>> IMHO on-rev is treated like a hobby and they get to it when they get to it. 
>> Come on, some of the most brilliant minds in the world sit there in
>> Edinburgh yet you have single server down for several hours.
>> 
>> I don't get it.  Even my not so brilliant self ran a 10 server hosting
>> business at one time and never experienced such downtime, one customer was
>> doing $100k a day in transactions. 
>> 
>> 
>> 
>> 
>> 
>> --
>> View this message in context: http://runtime-revolution.278305.n4.nabble.com/On-Rev-server-Pancake-problems-old-backup-restored-tp4691642p4691654.html
>> Sent from the Revolution - User mailing list archive at Nabble.com.
>> 
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> 
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