AW: quicktime issue on Windows - blank controller bars

[Tiemo Hollmann TB]

Hi Curt,

I don't use the QT players bar, but my customers often have troubles that LC
doesn't recognize QT on windows, though it is installed (see my various
posts on this list). The only help up to now is to deinstall and reinstall
QT up to 3-4 times until it runs. Sometimes also installing an older version
of QT has helped. Perhaps it is a fail or registering all QT components
correctly while installing, but I couldn't identify the real cause of this
problem up to now.

Tiemo

> -----Ursprüngliche Nachricht-----
> Von: use-livecode [mailto:use-livecode-bounces at lists.runrev.com] Im
Auftrag
> von FORD JR., CURT
> Gesendet: Montag, 6. Januar 2014 00:55
> An: use-livecode at lists.runrev.com
> Betreff: quicktime issue on Windows - blank controller bars
> 
> A series of modules using QuickTime player bars for audio has been
behaving
> well, but we've just gotten a note from a client with screenshots that
show
> the player bars as blank rectangles; or, in some cases, where the player
> bar should be, there's a bit of text that was at that location in the card
> previously shown - so it looks like the screen just isn't being redrawn
> where the player bar is. Since these are audio files (.mp3), so there's no
> video in the player, just the 20px tall controller bar.
> 
> I've seen a similar effect where QuickTime isn't installed but the
customer
> says he does have QuickTime installed. The problem shows up for him on
> Windows 7 and 8.1.
> 
> Any ideas, anyone?
> 
> thanks,
> 
> Curt
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