diesel

[dwilliams at runrev.com]

Dear Mark,

Happily none of the servers were down on this occasion. As I explained  
to you when I responded to your ticket on on-rev, the issue you saw  
was that the status page itself was down for a period, and I'm glad to  
say I was able to rectify this for you when it was reported via the  
Urgent ticketing system. 

I see that you have now submitted a ticket mentioning an issue with  
your email, which I am now dealing with for you.

Instances of our servers being down or other major incidents affecting  
customers have enormously reduced since the successful transfer of our  
entire hosting operation to the new service. We continue to work on  
improving our systems to ensure ever greater reliability. I will look  
at introducing a new stat on the status page showing percentage uptime  
of our servers. 

As we have mentioned in the past, the best place to get issues  
resolved with on-rev is via our ticketing system, we do not  
necessarily routinely monitor this list, especially at night.

Warm Regards,

David

Quoting Mark Wieder <mwieder at ahsoftware.net>:

> Richard-
>
> Wednesday, February 12, 2014, 7:18:33 AM, you wrote:
>
>> It shows "OK" across the board for me:
>> <http://on-rev.com/support/server-status/>
>
> Yeah.
> The servers came back online at midnight PST.
>
> --
> -Mark Wieder
>  ahsoftware at gmail.com
>
>
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