Telephony in LiveCode
gandalf at doctorTimothyMiller.com
Mon Jan 14 22:06:07 EST 2013
I've been looking into the matter.
Apparently, POTS (plain old telephone service) also known as analog phone lines, are the past. Telephone over the internet is the future, partly because it's more flexible, partly because the bandwidth is much cheaper. The big traditional phone companies are trying to keep telephony on their proprietary networks, but they are not succeeding.
Several organizations are offering programmable complex Auto-Attendant services, also called Virtual Receptionists, at reasonable cost, though this is rather new technology. Lots of things can go wrong with that sort of thing.
Hence the temptation to roll my own. Probably isn't going to happen.
On Jan 14, 2013, at 11:37 AM, Robert Sneidar wrote:
> I think the reason for this is primarily the phasing out of modems. While a modem can be purchased for this use, they don't typically come in computers by default anymore. I think what you need to do is look to purchase a Macintosh compatible telephony modem, which will probably come with software for this purpose. I found this page which may be of some informational use right away when I googled it: http://www.sustworks.com/pa_guide/compatibleModems.html
> On Jan 13, 2013, at 4:30 PM, Timothy Miller wrote:
>> I have to re-think my telephone system for business use. There's only one employee, me, and I usually can't answer the phone, but I want callers to have a convenient user-friendly experience, and to reach me when they need to. Some kind of simple auto-attendant, the ability to transfer a call to another line, plus the ability to play some recordings, then return to the main menu. Google Voice will do some of the things I need, but not others.
>> Over the years, there have been products that do this sort of thing, working on a dedicated Macintosh. I ran my business phones this way for several years, a long time ago. Apparently, no such product currently exists for the Macintosh.
>> There may be dozens of such products for Windows, probably mostly bad products. I haven't looked into it yet, and prefer to avoid that option if I can.
>> Wondering what to do. More and more companies host some kind of virtual PBX, but most are intended for large organizations, too expensive for me, or won't suit my needs.
>> It occurs to me I could probably make my own Virtual Receptionist application in LiveCode. I think LC can do everything I need, if used in conjunction with a modem. (If I'm not mistaken, simple modem commands and responses can detect key presses, answer calls, hang up, transfer calls and so on.) On the other hand, it's a pretty big job for do-it-yourself, particularly for me, a non-expert.
>> Has this kind of application has already been attempted in LC? Is a usable version available? Maybe some kind of Virtual Receptionist construction kit? Anybody know?
>> Thanks in advance, Tim
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