How on-rev is about to ruin our business

[Tim Selander]

Dear jbv,

I am sorry to hear of your pain! We have been experiencing poor 
quality from on-rev as well. Fortunately, while a real pain, it 
is only our own company's email and website that is dependent on 
them -- not clients' websites!

I don't know much about the server product, but I seemed to 
remember hearing that people were using LC server on Dreamhost. A 
quick Google got me here:
<http://runtime-revolution.278305.n4.nabble.com/PHP-and-Livecode-Server-living-together-on-Dreamhost-td4298090.html>

Maybe that thread will contain info that is useful to you.

Yours,

Tim Selander
Tokyo, Japan

On 8/19/13 6:46 PM, jbv at souslelogo.com wrote:
> Hi list,
>
> This is a follow-up to a previous post of mine in which I was questioning
> on-rev reliability...
> Recently someone praised the on-rev team for reacting quickly everytime
> something goes
> wrong with the servers, but yesterday mySQL has been down on thor from the
> early morning and despite the
> 2 urgent support requests I've sent, the server went up again around
> 4:30pm only...
> I thought it was a 24/7 service...
> I've almost lost a full day of work, which already happened during last
> week...
> And a new client of ours (for whom we rushed to complete a new app last
> week) had planed
> to use the last 3 days to enter all data in her DB for the grand opening
> of her new store today,
> but couldn't complete the work because of yesterday's problems and finally
> she's wondering if
> she chose the right people for her project...
> And thor just stalled again...
> And a couple of days ago thor went off so many times that I had to cancel
> a software
> demo with a potential new client who will probably never call us again...
>
> In my previous post about on-rev reliability, I also mentioned the problem
> we had when
> one of our accounts was moved from thor to pancake, with that random bug
> appearing
> in LC scripts that were running fine on thor before the migration...
> On that account there is an e-commerce site with several pages totally
> screwed because
> of that bug, and the owner of the site is losing $$$ every day because
> several products
> can't be ordered.
> I notified the support request twice about it; they said they would
> investigate but never
> heard of them since. I just learned that the owner of the site is planing
> an upgrade and
> is about to hire other developers...
> Of course the trick would be to re-write everything in php (php scripts
> aren't corrupted
> on pancake) but then what's the point of using on-rev ?
>
> Sorry for the bitter tone of this post, but I'd wish everything was
> working now as fine as
> it used to work for the first 2 years I've been using on-rev...
> Does anyone have any idea why this service has become so bad during the
> past few months ?
>
> jbv
>
>
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