The new RunRev Survey

[Peter Alcibiades]

Yes, I did reply, and its excellent that they are doing this.  You have to do
soundings of your customers from time to time.  The only reservation is that
no matter how sophisticated your stats, what this does not give you any
information about is the customers you do not now have, but could have, were
you do do things differently!

But that's the really hard part.  

Peter

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