RunRevLive.10: 72 hours left to save

[Joe F.]

Hi Kevin,

I'm sorry, I missed this entire line of messages until tonight so I  
didn't know about the complications until now.

I still haven't received DVDs, letter, or anything and it's nearly two  
weeks since this email.
I was just wondering when they might show up and sitting down to  
inquire when I came across this.

So maybe someone could check that I haven't somehow been overlooked.

As far as whatever silliness you were responding to there, I'd  
recommend the use of the "little white lie" as a very handy business  
tool in cases like this. It's only wrong to use it to hide genuine  
wrongdoing; otherwise, it's your friend.
So they accidentally sent you porn discs -  these things happen.

Cheers,
Joe F.

On Feb 25, 2010, at 5:12 PM, Kevin Miller wrote:

> Richmond,
>
> I'm certainly not using those events as an excuse. I'm simply  
> stating a fact
> which is true, for those of you that are interested. You can accept  
> that or
> not. I have apologized for the situation with respect to the DVDs,  
> it is
> inexcusable.
>
> We knew going into this that we had a lot to learn from the previous  
> set of
> conference DVDs which is why we set out well in advance to do better  
> this
> year. I was absolutely determined from the start we would get it  
> right.
> Everything was planned carefully so we could improve and deliver you a
> wonderful experience from end to end. We made many changes to the  
> product
> and it went well. The feedback I have is that the DVDs are better  
> quality
> this year than last year. Unfortunately there was an intersection  
> between
> the events that happened and the delivery of these DVDs. I'm not  
> going to go
> into great detail but there was a chain of events involved. Bill was  
> sick
> for a long time before he died which contributed a series of other  
> issues we
> were having as a business for a period some time before the actual  
> event. We
> had issues with the supplier (we won't be using them again), which  
> we were
> not on top when they occurred because of staff shortages. Ultimately  
> in
> spite of that I take full responsibly. Its unfortunate, I feel bad,  
> I'm not
> making excuses. I'm just telling you what happened.
>
> You have every right to judge us for non-delivery of this product.  
> However,
> and while I don't want to make this response overly personal,  
> frankly you
> have no right to stand in judgment over my response to everything that
> happened on a personal level. I'm interested to hear that you are  
> able to
> separate that out entirely in your life, but we all react  
> differently to
> these things and I am certainly not able to do that, nor is Heather,  
> Robin
> or some of the other people involved in this. There have been some  
> major
> consequences on a number of levels and for the last two months I  
> have simply
> run from one crisis to the next.
>
> The vast majority of the DVDs are now safely in the hands of our  
> customers.
> If you have not received your DVD you will have received a letter  
> from us
> today offering you an estimated delivery time and year's free license
> extension. If you have not received the DVDs nor a letter, your DVD  
> shipped
> some time ago and as far as we are aware it should be with you. If  
> this
> applies to you feel free to contact me directly, off list. Again I  
> apologize
> for letting down our customers and we will do better next time.
>
> Kind regards,
>
> Kevin
>
> Kevin Miller ~ kevin at runrev.com ~ http://www.runrev.com/
> RunRev - Software construction for everyone