Quality Control Center - handling of bug reports

Richard Gaskin ambassador at fourthworld.com
Wed Jul 28 19:28:35 EDT 2010


Ben Rubinstein wrote:
> Keeping these users motivated, by taking the time to record that the bug has
> at least been read; certainly by recording that it has been put on the
> internal tracking tool ("assigned?"); and by making part of the engineer's job
> when they change the status in the internal tool, to also update the external
> one, is far far cheaper than any other possible way of getting that level of
> testing done.

Well said, Ben.

Because my expectations for the RQCC are different from others, it has 
been easy for me to overlook the role it could potentially play in 
keeping participants motivated.

Your note was a good reminder along those lines.  Thanks.

--
  Richard Gaskin
  Fourth World
  Rev training and consulting: http://www.fourthworld.com
  Webzine for Rev developers: http://www.revjournal.com
  revJournal blog: http://revjournal.com/blog.irv



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