parental control problems - Mac OS X

[Chris Sheffield]

I'm wondering if anyone has run into this problem and, if so, what the possible fix would be. We have several customers (schools) reporting a problem with our Rev-built application when trying to implement parental controls on managed student accounts. Here's what's happening. When installing the application under an admin account (we're using a Vise X installer) everything appears to work as expected. The admin can launch the app and everything works fine. Then the admin grants access to our app, via parental controls, to the managed student account. After logging in with the student account, attempting to launch the app results in the infamous bouncing icon in the dock but then the app shuts down problem. What's even stranger, though, is that after attempting this and then logging back in with the admin account and attempting to run the app again, it doesn't work for the admin anymore. So it's like by attempting to run the app with a managed account, it is breaking something system wide. The only recourse at that point is to uninstall and reinstall.

It seems like I remember somebody reporting a similar problem a while back, but I can't for the life of me find the details. Has anyone seen this? If so, is there a solution? Seems permissions-related, but as far as I can tell, permissions on the app bundle are set to what they need to be. So then I wondered if it might be some strange problem in the info.plist file in the app bundle. Could that be a possibility?

The problem seems to be happening on both Leopard and Snow Leopard systems. Another thing that's strange is that all of a sudden we're getting a lot of support calls about this. It's almost like the most recent security update from Apple has caused the problem to appear for us. Other non-Rev apps seem to be unaffected, however.

Thanks for any suggestions,
Chris


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Chris Sheffield
Read Naturally, Inc.
www.readnaturally.com