Edinburgh Conference DVDs

[Bernard Devlin]

Mark, I'm sure you realise, I was being ironic :-)  The last time I
bought conference DVDs from Runrev, they took 6 months to arrive.
Most of my emails to them in that 6 month period asking for
explanations went unanswered.  After several months of waiting, my
exasperation with them flared up with me expressing my displeasure on
this list.

I think they seriously let customers down by not setting expectations
appropriately.  If there is going to be a 3 month or 6 month wait, it
is better to just tell people that up front.  If an unforeseen problem
crops up, send an email to the list.  Sadly, years after me making
this recommendation it appears they have still not learned how to
simply re-set expectations with a brief email.

Since that experience with them, I make myself assume that anything I
buy from them requiring physical shipment has a delivery date 6 months
hence.  To be fair, I've almost never had any problem with any
non-physical shipment.

I hope they will soon let those waiting hear of a realistic shipment
date.  Maybe the person in charge of this has been off on long-term
sick leave.  I'm sure there is nothing underhand about the delay.

Bernard

On Thu, Jan 7, 2010 at 10:37 AM, Mark Schonewille
<m.schonewille at economy-x-talk.com> wrote:
> Bernard,
>
> Edinburgh is a city with quite a few post offices at walking distance from
> the RunRev HQ. The nearest post office is around the corner and to the left.
> Put stuff into big envelopes or boxes, walk to post office, done. That
> should take only one day.