Sorta OT: Buying runrev?

[Michael Kann]

Jacque,

In my case it was my own credit card company, not WorldPay, that put up the fuss. In any case, it isn't RR's fault and Heather does do everything she can to help people out.

Mike

QUOTE: ----------
-----------------
The third-party payment system they use has its own ideas
sometimes about card security which it is out of RR's hands.
Heather can help you make other arrangements though, or help
push your card through in some cases.
----------------------------------------------------------------

--- On Thu, 2/11/10, J. Landman Gay <jacque at hyperactivesw.com> wrote:

> From: J. Landman Gay <jacque at hyperactivesw.com>
> Subject: Re: Sorta OT: Buying runrev?
> To: "How to use Revolution" <use-revolution at lists.runrev.com>
> Date: Thursday, February 11, 2010, 10:20 AM
> Andrew Kluthe wrote:
> > Hello,
> > 
> > I am unsure of whether or not people that work for
> runrev get these mailing
> > lists, but I am very very frustrated.
> 
> You can't depend on them reading it. Sometimes they do,
> sometimes they are too busy.
> 
> > 
> > Yesterday I got the go ahead to get what I need for
> development.
> > The WorldPay shopping system refuses to take any of
> our company cards, even
> > after calling our cardholder and making sure
> everything was clear and I was
> > giving it the right information, etc.
> > 
> > I cannot get any responses ever back from support at runrev.com.
> 
> If you only ordered yesterday and you are in the U.S. then
> there was a good chance that it was after business hours in
> Scotland, and your ticket would wait in the queue until
> Heather came in today. She is very good about answering
> these things and I'm sure she will get back to you.
> 
> The third-party payment system they use has its own ideas
> sometimes about card security which it is out of RR's hands.
> Heather can help you make other arrangements though, or help
> push your card through in some cases.
> 
> -- Jacqueline Landman Gay     
>    |     jacque at hyperactivesw.com
> HyperActive Software       
>    |     http://www.hyperactivesw.com
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