Interesting blog post - comments anyone?

[stephen barncard]

Jim, you are <so> diplomatic!


-------------------------
Stephen Barncard
San Francisco
http://houseofcubes.com/disco.irev


2009/11/29 Jim Bufalini <jim at visitrieve.com>

>
> Randall Reetz wrote
>
> > The idea that the customer services manager of a company would enlist
> > that company's own customers in a public debate over the merits of that
> > company's product and the rather easy to debase claims it made of its
> > product... Well it just feels a little icky.  I am a huge fan of xtalk
> > and any bridge that can be built between intent and the horrors of
> > programming.  That is a professional opinion, a philosophy.  When I
> > purchase a product, that decision, and the money that is exchanged is
> > my argument for that product, and should be sufficient to pay for any
> > PR the company uses to attract other customers. And to ask for help
> > without explaining how that decision to ask for customer help was made
> > (and why) or at a minimum also venturing your own attempt at the same
> > debate seems a tad unfair.  Choosing a tool, especially in programming
> > where endless hours are eaten up thereafter, well that is argument in
> > itself.  Use it!  Tell the world how many rev users there are.  If
> > someone, unabated, wants to defend your products in public debate, so
> > be it.  But to ask this of your own customers?  If the product were
> > free, and if you were an unpaid volunteer, well maybe.
>
> Break your thoughts into paragraphs please ;-) My eyes glosses over.
>
> Aloha from Hawaii,
>
> Jim Bufalini
>
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