Interesting blog post - comments anyone?

[Jim Bufalini]

Randall Reetz wrote

> The idea that the customer services manager of a company would enlist
> that company's own customers in a public debate over the merits of that
> company's product and the rather easy to debase claims it made of its
> product... Well it just feels a little icky.  I am a huge fan of xtalk
> and any bridge that can be built between intent and the horrors of
> programming.  That is a professional opinion, a philosophy.  When I
> purchase a product, that decision, and the money that is exchanged is
> my argument for that product, and should be sufficient to pay for any
> PR the company uses to attract other customers. And to ask for help
> without explaining how that decision to ask for customer help was made
> (and why) or at a minimum also venturing your own attempt at the same
> debate seems a tad unfair.  Choosing a tool, especially in programming
> where endless hours are eaten up thereafter, well that is argument in
> itself.  Use it!  Tell the world how many rev users there are.  If
> someone, unabated, wants to defend your products in public debate, so
> be it.  But to ask this of your own customers?  If the product were
> free, and if you were an unpaid volunteer, well maybe.

Break your thoughts into paragraphs please ;-) My eyes glosses over. 

Aloha from Hawaii,

Jim Bufalini