Software Assurance Explained

[William Marriott]

Hi Richard,

You touched on some points that gave me an opportunity to talk about the 
software assurance program, why it is set up the way it is, named the 
way it is, etc. So I went for it :)

In the RunRev lexicon, "upgrade" has historically meant moving up an 
edition, for example from Studio to Enterprise. Another policy not many 
people are aware of is that we have an "upgrade anytime" standing offer, 
that you can move up from one edition to another for the difference 
between what you paid for your original edition and the retail price of 
the new edition. So using "upgrade" in this other sense (which I agree 
is more common) might be confusing.

We notify all customers via email as their eligibility for the software 
assurance package begins and expires, plus we notify customers whenever 
a new version is available, not to mention special offers. All with 
direct links to the store. Hopefully people won't have to be hunting for 
those links too long.

But I do agree that the new site isn't as easy to navigate as it could 
be, and we'll be working on that in the coming weeks.

Bill

Richard Gaskin wrote:
> Thanks for the explanation, Bill, but as I wrote in the message you 
> quoted I already agree that the pricing is indeed a good value and I 
> wouldn't advocate changing it.
> 
> I was just suggesting the word "upgrade" be added to the name of the 
> "assurance" pack to help folks find what they're looking for more easily.