Releasing a commercial revweb site

[Edward D Lavieri Jr]

Hi Richard,

My client had browser / plug-in problems. He is not computer savvy, so  
he needed a super simple solution. We live in different states, so it  
was difficult to help him troubleshoot. He was never able to get the  
plug-in to work in IE or FireFox. I tested both of those browsers  
without fail.

I quickly gave him a standalone version to mitigate his frustration.  
Because of this, I never got to the core of his problem, which was  
probably simple. It was more important for me to get him what he  
needed fast rather than spend precious time troubleshooting something  
that should be seamless. I think we loose credibility when things do  
not work the first time.

Ed

On Nov 16, 2009, at 9:26 AM, Richard Miller wrote:

> Hi Ed,
>
> What kind of problems did you encounter? This could be very helpful  
> info.
>
> Thanks.
> Richard
>
>
>
> Edward D Lavieri Jr wrote:
>> Hi Richard,
>>
>> I recently took this leap, but on a smaller scale. Even after  
>> thorough local testing on multiple PC and Mac operating systems, my  
>> client had problems. This taught me to wait until well after the  
>> first non-beta release. Once things are truly stable, I will dip my  
>> feet back in these waters. Until then, I am using other development  
>> environments.
>>
>> We only get one chance at first impressions.
>>
>> Ed
>>
>>
>> On Nov 16, 2009, at 5:55 AM, Richard Miller wrote:
>>
>>> I'm within a week of releasing a fairly extensive commercial  
>>> revweb project, which will immediately have traffic in the  
>>> thousands (based on my existing Rev software and user database).  
>>> I'm feeling a little uncertain about this, given the state of the  
>>> plugin (which mostly works quite well). I've only tested my  
>>> program on XP and Firefox so far, but will do much more thorough  
>>> testing this week, including asking folks here to help in the  
>>> testing process.
>>>
>>> One concern I have is that the plugin will likely be upgraded  
>>> again soon (in a week?... two weeks?... unknown)... meaning all my  
>>> users will have to reinstall it.... which means downloading the  
>>> new version, shutting down their browser, installing the new  
>>> plugin, then restarting. Yes, they have to do this with other well  
>>> known plugins, but will they be concerned that this process will  
>>> be all-too-frequent with the Rev plugin? And for that matter, what  
>>> am I even telling them about a revweb-based site? Am I telling  
>>> them to essentially ignore the security concerns (I use every  
>>> permission, other than the registry)?
>>>
>>> Will there be problems with other configurations of an OS and  
>>> browser? I hope to find this out shortly, but what if they have a  
>>> somewhat older version of a browser? There's been so little revweb  
>>> real-world experience to date.
>>>
>>> Anyone else on the verge of taking this leap? Or better yet, has  
>>> anyone else already made the leap? Any particular thoughts on this  
>>> matter?
>>>
>>> Thanks.
>>> Richard Miller
>>>
>>>
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