AW: crash on a single machine

[Tiemo Hollmann TB]

Thank you Ruslan,
I'll go for that
Tiemo

> -----Ursprüngliche Nachricht-----
> Von: use-revolution-bounces at lists.runrev.com [mailto:use-revolution-
> bounces at lists.runrev.com] Im Auftrag von Ruslan Zasukhin
> Gesendet: Donnerstag, 28. Mai 2009 16:46
> An: use-revolution; valentina at lists.macserve.net
> Betreff: Re: crash on a single machine
> 
> On 5/28/09 4:39 PM, "Tiemo Hollmann TB" <toolbook at kestner.de> wrote:
> 
> Hi Tiemo,
> 
> * IS this a SINGLE your user who have 10.4.11?
>     or exists other?
> 
> * so from CD the application and DB is copied to HDD?
>     with Vstudio user can try open db and REINDEX it.
>     also Diagnose. You can explain easy 2 steps todo,
>     If needed free serials for Vstudio you can get on our site
>     after login
> 
> 
> > My new App has a read only valentina db. My App runs fine on some
> hundreds
> > of Win machines and also some Macs
> >
> > There are no updates, no inserts to the db in my app, just plain
> selects.
> > The db resides inside the app bundle on the Mac.
> >
> > Now I have a customer (not verified perhaps two), where my app crashes
> > immediately (and reproduceble), when doing any select on the db without
> any
> > error message, it just quits. After the crash, the app can't be started
> > anymore, even a restart of the Mac doesn't changes anything. At any
> attempt
> > to start the app the user gets the error message "the app was quit
> > unexpectedly". The user has to deinstall the app and reinstall it to be
> able
> > to start the app again. But with the first click on any button, where a
> > select is send to the db, the app crashes again and is unusable anymore.
> The
> > crash log tells something about problems with the db index (has Ruslan
> > already analyzed). I am not using a separate index file.
> >
> > The Mac is a MacBook with 10.4.11 and 1 GB of memory, so it should be
> enough
> > of RAM. There is no other (admin) user profile, it is a single user
> machine,
> > so all rights are available. "Everything else" is running fine on this
> > machine, so it can't be a corrupted memory modul. I gave all permission
> for
> > everyone to the app and inherited it to all files of the app and at
> least my
> > app runs fine on "all" other Macs (at least not this crash).
> >
> >
> >
> > I know, that this is very hard to track down and is obviously valentina
> > related and it must be something on the end user machine, but perhaps
> > anybody has encountered something similar and has any idea where else to
> > look for, I have no ideas left. Btw. the valentina list either had no
> ideas.
> >
> >
> >
> > I am not the Mac expert. Could it be a worth to look for an update of
> the OS
> > X, without switching completely to 10.5? I have never looked, can you
> > select, which updates you want to load on a Mac?
> 
> --
> Best regards,
> 
> Ruslan Zasukhin
> VP Engineering and New Technology
> Paradigma Software, Inc
> 
> Valentina - Joining Worlds of Information
> http://www.paradigmasoft.com
> 
> [I feel the need: the need for speed]
> 
> 
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