crash on a single machine

[Ruslan Zasukhin]

On 5/28/09 4:39 PM, "Tiemo Hollmann TB" <toolbook at kestner.de> wrote:

Hi Tiemo,

* IS this a SINGLE your user who have 10.4.11?
    or exists other?

* so from CD the application and DB is copied to HDD?
    with Vstudio user can try open db and REINDEX it.
    also Diagnose. You can explain easy 2 steps todo,
    If needed free serials for Vstudio you can get on our site
    after login 


> My new App has a read only valentina db. My App runs fine on some hundreds
> of Win machines and also some Macs
> 
> There are no updates, no inserts to the db in my app, just plain selects.
> The db resides inside the app bundle on the Mac.
> 
> Now I have a customer (not verified perhaps two), where my app crashes
> immediately (and reproduceble), when doing any select on the db without any
> error message, it just quits. After the crash, the app can't be started
> anymore, even a restart of the Mac doesn't changes anything. At any attempt
> to start the app the user gets the error message "the app was quit
> unexpectedly". The user has to deinstall the app and reinstall it to be able
> to start the app again. But with the first click on any button, where a
> select is send to the db, the app crashes again and is unusable anymore. The
> crash log tells something about problems with the db index (has Ruslan
> already analyzed). I am not using a separate index file.
> 
> The Mac is a MacBook with 10.4.11 and 1 GB of memory, so it should be enough
> of RAM. There is no other (admin) user profile, it is a single user machine,
> so all rights are available. "Everything else" is running fine on this
> machine, so it can't be a corrupted memory modul. I gave all permission for
> everyone to the app and inherited it to all files of the app and at least my
> app runs fine on "all" other Macs (at least not this crash).
> 
>  
> 
> I know, that this is very hard to track down and is obviously valentina
> related and it must be something on the end user machine, but perhaps
> anybody has encountered something similar and has any idea where else to
> look for, I have no ideas left. Btw. the valentina list either had no ideas.
> 
>  
> 
> I am not the Mac expert. Could it be a worth to look for an update of the OS
> X, without switching completely to 10.5? I have never looked, can you
> select, which updates you want to load on a Mac?

-- 
Best regards,

Ruslan Zasukhin
VP Engineering and New Technology
Paradigma Software, Inc

Valentina - Joining Worlds of Information
http://www.paradigmasoft.com

[I feel the need: the need for speed]