Call for comments: Rev as a Second Language

[Heather Nagey]

On 27 Jan 2009, at 22:37, Dave wrote:

> Hi,
>
> Well, to be fair, I think that:
>
> a) The £1000.00 was just to make me "go away" - which succeeded  
> quite nicely!

That may be what you think. It doesn't make it the truth - which it  
isn't.

>
>
> and
>
> b)  The £1000.00 was to actually do the work, (which, incidentally,  
> had the same effect as point a!). I reckon it wouldn't take more  
> than an hour or two. In fact if I had the code then I'd be willing  
> to bet it wouldn't take me more than 30 mins to add the code and  
> test it.

I am aware you thought this was a few minutes work. I recall  
discussing it with you on the phone. In fact, it was not. What you  
might think you could do and what our engineers *know* they can do  
with the Revolution engine are not one and the same thing.

>
>
> However, according to the recent mails from Heather (nothing was  
> said at the time) they thought it would take longer but I really  
> can't see it, however, if it would take longer then I thought, I  
> expected some technical reasons why it would take that much effort,  
> e.g. some justification as to the cost.

It is simply not true to say "nothing was said at the time".  
Unfortunately, we do not record customers telephone calls, perhaps we  
should start doing so. I am aware that you can't see that it would  
take longer than you thought. Despite our trying to explain this to you.

I have read and considered some of your other posts, but  
fundamentally, I find them so unreasonable that I cannot find the  
words to give you an answer.

>
>
> I get asked for quotes for work all the time, whether it be in  
> monetary terns or how long it will take to do something. If I were  
> to just say it will cost £1000.00 or take one week without  
> justifying why, I don't think I'd get much work.

And if you were to agree to do three days work for the price of half  
an hour, how long would you stay in business?

This thread is now concluded. I will moderate any further posts on the  
subject.

Regards,

Heather

>
>
> All the Best
> Dave
>
> On 27 Jan 2009, at 22:11, Chipp Walters wrote:
>
>> OK, I'm sorry. I missed the part where you are saying RunRev tried  
>> to charge
>> you $1,414.00 for 15 minutes of consulting. If that is the case,  
>> then shame
>> on RunRev. If not, then shame on you for suggesting such.
>> -Chipp
>>
>> On Tue, Jan 27, 2009 at 3:59 PM, Dave <dave at looktowindward.com>  
>> wrote:
>>
>>>
>>> On 27 Jan 2009, at 21:53, Chipp Walters wrote:
>>>
>>> On Tue, Jan 27, 2009 at 3:44 PM, Dave <dave at looktowindward.com>  
>>> wrote:
>>>>
>>>>
>>>>> If you were to buy £1000 of consultancy or software from a  
>>>>> company and
>>>>> then
>>>>> a few months later went back to the company for 15 mins advice  
>>>>> and they
>>>>> said
>>>>> it would cost £1000, would you go back to that company?
>>>>>
>>>>
>>>>
>>>> This is done all the time in various law firms and investment  
>>>> agencies
>>>> around our country. It's actually HOW many make their money--  
>>>> they charge
>>>> for their time. If 15 minutes of investment consulting made me more
>>>> than £1000 then I would keep going back. Folks routinely pay  
>>>> lawyers huge
>>>> hourly rates for advice which save them possibly much much more.
>>>
>>>
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>
>
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Heather Nagey
Customer Services Manager
Runtime Revolution Ltd
http://www.runrev.com