RUNREV Technical support

[camm29 at tesco.net]

Dave ,

Other Bugs that could be linked are 7415 , 3960 , 3937

Regards
Camm

---- Dave <dave at looktowindward.com> wrote: 
> 
> On 21 Jan 2009, at 18:25, J. Landman Gay wrote:
> 
> > camm29 at tesco.net wrote:
> >> These lists are great and many issues are solved by all  
> >> involved.Thank you.
> >> No complaints !
> >> My question is , what should we expect from RUNREV SUPPORT , you  
> >> know those
> >> guys who charge us for the Software !
> >> My experience since using Rev is lack of real support compared  
> >> with other Software suppliers.
> >>  I have raised bugs and tickets etc..
> >
> > Just to add some info:
> >
> > You wrote to support about this problem first on Dec 1, 2008. You  
> > received a response within 24 hours. Following that was an  
> > interchange of 19 emails over the next two weeks, plus another  
> > three internal notes which you did not see. We actively worked on  
> > your issue for two weeks. I could not repeat your experience, even  
> > with the example stack you sent. Members of this list also cannot  
> > reproduce the problem (except for one who had GLX installed, which  
> > you do not.)
> 
> Actually, I've seen what I believe has something to do with this bug  
> under 2.8.1.472, but under the IDE, but since I don't use the IDE to  
> password protect my stacks, it is not a show-stopper. Sometimes when  
> I run my Startup stack I get an message about the Answer Dialog  
> already being in memory and do I want to Purge, Save or Canel.  
> Whatever I click when this happens it results in RunRev freezing and  
> the only way out is to Force Quit the Revolution IDE. It only  
> occurred to me that this could be part of the same problem last night.
> 
> All the Best
> Dave
> 
> 
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