RUNREV Technical support

camm29 at tesco.net camm29 at tesco.net
Wed Jan 21 09:13:28 EST 2009


Thomas  ,

Well , I respect your faith in RUNREV ! can't say I'm with you just yet.

Find attached Stack.
Works in IDE.

Fails to build with PASSWORD set in Standalone Settings and ONLY in Rev 3.0
Windows XP on various machines

Never a  problem when using 2.8 versions.

Best Regards
Camm


---- Thomas McGrath III <mcgrath3 at mac.com> wrote: 
> Camm,
> 
> I and others her can appreciate your frustration. With Runrev you have  
> the choice of 'opening' a support ticket for a price. If you have not  
> done this then you have not experienced Runrevs support. If you opened  
> up a bug you are helping the software engineers fix the overall  
> problem but you have not actually asked for support from them with a  
> bug. The experience I have had with a ticketed support issue has been  
> better than ANY company I have ever dealt with.
> 
> But, like I said, I can appreciate your frustration with what appears  
> to be a buggy issue. The problem is that not everyone is experiencing  
> this bug that you are seeing. If this is a show stopper issue for you  
> than I recommend you open a ticket with Runrev.
> 
> For most issues this list is the only thing needed to 'fix' the  
> problem by finding a work around for an issue. For some issues however  
> a support ticket will be needed.
> 
> With that said, do you have a copy of the standalone you are trying to  
> build that you can share with me or others? I will be happy to test  
> this out. I am sure others will also be happy to test this for you.
> 
> Let me know,
> 
> 
> Tom McGrath III
> Lazy River Software
> 3mcgrath at comcast.net
> 
> iTunes Library Suite - libITS
> Information and download can be found on this page:
> http://www.lazyriversoftware.com/RevOne.html
> 
> 
> On Jan 21, 2009, at 8:20 AM, camm29 at tesco.net wrote:
> 
> > These lists are great and many issues are solved by all  
> > involved.Thank you.
> > No complaints !
> >
> > My question is , what should we expect from RUNREV SUPPORT , you  
> > know those
> > guys who charge us for the Software !
> >
> > My experience since using Rev is lack of real support compared with  
> > other Software suppliers.
> >
> > I have raised bugs and tickets etc..
> >
> > For 3 years myself and others wanted to use Serial Com ports > 9.
> > Finally in Rev 3.0 this was corrected - a simple fix.
> >
> > Now I can't use Rev 3.0 due to a Answer Stack / Standalone Password  
> > issue.
> > There are bug reports and support request tickets with RUNREV , but  
> > nearly all the
> > help is coming from the list community.
> >
> > It may end up not a RUNREV Software issue , but all worked fine  
> > before Rev 3.0.
> > So who's looking into it ? what has changed in Rev 3.0 ? what does  
> > the error message really mean (they wrote it) ?
> > These are questions RUNREV should be working on or don't they  
> > believe it happens ?
> >
> > I took some time to look at the BUG lists for RUNREV and that of  
> > other software
> > houses.
> > Looking at dates and reports not actioned or addressed RUNREV was the
> > worst by a long way.
> >
> > Have we become too soft !?
> >
> > Regards
> > Camm
> >
> >
> >
> >
> >
> >
> >
> > _______________________________________________
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> > use-revolution at lists.runrev.com
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> 
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