McAfee virus detection deletes valid file

Bob Sneidar bobs at twft.com
Mon Feb 16 13:52:51 EST 2009


Hi Luis.

Gotta weigh in on this with Jacque. There is no way a distributed app  
can require this level of futzing by the end users, or even an IT  
person. If I encountered something like that in some software that  
told me I had to edit some registry key or play with permissions to  
get their software to work, I would simply not use the software. In  
fact I have banned some software from our inventory because they  
"require" the end user to be an administrator. That's pretty cheeky  
stuff.

Bob Sneidar
IT Manager
Logos Management
Calvary Chapel CM

On Feb 16, 2009, at 9:14 AM, Luis wrote:

> Hiya,
>
> You could include a manual 'how to' for this...
>
> I think if you set the script to run at startup (via a Registry key  
> setting?) you might prevent it from being deleted: Not too sure  
> about this, but it's something I've heard about.
> Will McAfee check the application's Trusted Sources? If so, maybe  
> getting this set will then tell McAfee to keeps its hand off.
>
> Other than that, maybe checking to see if there are any command line  
> switches that could do it (after the usual 'please disable any anti- 
> virus software prior to running the installation') - Hey! Why not  
> just get them to disable it for the duration of the installation!
>
> Cheers,
>
> Luis.
>
>
>
> On 16 Feb 2009, at 16:29, J. Landman Gay wrote:
>
>> Luis wrote:
>>> Hiya,
>>> Is this the Enterprise version of McAfee? I'm not sure if the same  
>>> applies to the consumer versions:
>>> In the On-Access Scan Properties you can set an exception in the  
>>> ScriptScan tab.
>>> Failing that, you can tell it to exclude scanning a specific  
>>> folder (where the actions and the script reside).
>>
>> Thanks so much, I'll pass this on, but I'm skeptical about its  
>> effectiveness. The target user base is very naive for the most part  
>> and we can't trust them to tinker with their virus settings. It's a  
>> general consumer app that will be sold to home users as well as  
>> schools, etc. I think they will see the virus warning, click OK,  
>> and break the software. Then the app will get blamed for being buggy.
>>
>> I wish we could contact McAfee find out how to circumvent this but  
>> of course they'd just laugh if they responded at all.
>>
>> -- 
>> Jacqueline Landman Gay         |     jacque at hyperactivesw.com
>> HyperActive Software           |     http://www.hyperactivesw.com
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