McAfee virus detection deletes valid file

Luis luis at anachreon.co.uk
Mon Feb 16 04:37:14 CST 2009


Hiya,

Is this the Enterprise version of McAfee? I'm not sure if the same  
applies to the consumer versions:

In the On-Access Scan Properties you can set an exception in the  
ScriptScan tab.
Failing that, you can tell it to exclude scanning a specific folder  
(where the actions and the script reside).

If it's the Enterprise version then ePO can push the exception/s to  
all users, so you don't have to change each one individually.

If the above doesn't help it may be that the security settings in an  
Office app are triggering McAfee.

Cheers,

Luis.


On 16 Feb 2009, at 04:35, J. Landman Gay wrote:

> I am working with a developer who has written a custom VBA module  
> for XP and Vista. McAfee identifies this module as a virus and  
> deletes it, which renders a large part of our software useless. The  
> module does create and delete some temporary files, and also sends  
> a shell command that launches our Rev app. We don't know if either  
> of these things makes a difference.
>
> Does anyone know what McAfee might be looking for, and how to avoid  
> its false positive? Norton's ignores the module correctly.
>
> We are supposed to send this out in the next couple of days, so any  
> help would be much appreciated.
>
> -- 
> Jacqueline Landman Gay         |     jacque at hyperactivesw.com
> HyperActive Software           |     http://www.hyperactivesw.com
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