Printer driver crash on Win

Scott Morrow scott at elementarysoftware.com
Thu Feb 5 13:02:43 CST 2009


I have a client experiencing this problem (application quits) on one  
machine under Windows XP.  All the rest of the machines at his site  
print correctly with this application. We have tried several times to  
solve this but for now he is just not using that particular computer  
to print with this application.  The print routine uses open printing  
and close printing.  I haven't been able to duplicate this on any of  
my machines.

Scott Morrow
Elementary Software

On Feb 5, 2009, at 9:46 AM, J. Landman Gay wrote:

> Tiemo Hollmann TB wrote:
>> Hello,
>> I've posted this already a couple of month ago, but wanted to ask, if
>> anybody else has experienced same problems with Rev 3.0 on Win XP.
>> Some (rare) customers of mine complain that my prog crashes, when  
>> they call
>> the print dialog. I am just using:
>> Answer printer
>> Print card
>> There is a crash report in the QCC, concerning a not existing default
>> printer, but I couldn't verify, if that's the same situation at my
>> customers.
>> I tell my customers, they should look for an update of their  
>> printer driver,
>> but they tell me, their other progs can print without crash.
>> Has anybody experienced this behaviour and knows of any workaround?
>
> I don't know the workaround, but someone else sent a ticket to the  
> support queue saying that "print script" in the IDE also crashes the  
> same way. He is going to submit a bug report for it.
>
> You might see if specifically opening the print queue helps:
>
> open printing
> print this card
> close printing
>
> I haven't tried it, but it would be worth seeing if that works.
>
> -- 
> Jacqueline Landman Gay         |     jacque at hyperactivesw.com
> HyperActive Software           |     http://www.hyperactivesw.com
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