Program problems on Windows Vista

[Scott Morrow]

Hello Derek,
I am trying to pin down a (similar?) problem that happens if the  
application is being run on a multiple-user system but it is not  
installed or launched by the primary user.  Just a thought in the dark.

-Scott Morrow

Elementary Software
(Now with 20% less chalk dust !)
web     http://elementarysoftware.com/
email   scott at elementarysoftware.com

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On Nov 27, 2007, at 4:11 PM, Derek Bump wrote:

> I'm wondering if anyone has been experiencing this problem and  
> knows how
> to solve it.  I've got 2 customers, one is using Windows Vista Home
> Premium and the other is using Windows Vista Business.  They both
> experience the same problem with JPEGCompress 2.9.
>
> They can launch the program once, use it just fine, and then close it.
> When they attempt to launch the program again, they get a Windows  
> error
> message saying that the program cannot be opened.  One user  
> supplied me
> with the following Windows Error Data:
>
>   Problem signature:
>   Problem Event Name:	APPCRASH
>   Application Name:	JPEGCompress.exe
>   Application Version:	2.9.0.0
>   Application Timestamp:	467ba830
>   Fault Module Name:	ntdll.dll
>   Fault Module Version:	6.0.6000.16386
>   Fault Module Timestamp:	4549bdc9
>   Exception Code:	c0000005
>   Exception Offset:	00061c02
>   OS Version:	6.0.6000.2.0.0.256.6
>   Locale ID:	1032
>   Additional Information 1:	64d7
>   Additional Information 2:	081335f078811e1fd639bc6c63d83627
>   Additional Information 3:	3fdc
>   Additional Information 4:	35fc8982503f4afb4ff8fb0737cc1a55
>
> So far I've tested JPEGCompress 2.9 on Windows Vista Home Basic, Home
> Premium, Business and Ultimate.  Premium, Business and Ultimate  
> were all
> checked using VMWare.
>
> So far I am unable to identify any common ground between the two users
> other than they are using Windows Vista.  Any ideas?
>
> I've had them try the program in Safe Mode, uninstalling and
> re-installing, they all have enough memory and disk space, latest
> updates.  I'm running out of ideas.
>
>
> Derek Bump
> Dreamscape Software
> http://www.dreamscapesoftware.com
>
> ___________________________________________________________________
> Compress your photos quickly and easily with JPEGCompress 2.9!
>
> http://www.dreamscapesoftware.com/products/jpegcompress/
>
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