Linux-specific technical problems

[Bob Warren]

For various reasons I won't attempt to discuss now, the UR-List Linux 
sub-community is smaller than it should be. With a large community, if 
one person doesn't know the answer to a technical problem, probably 
another person does. But when you have only a handful of people, the 
chances of getting a technical question answered are considerably 
reduced. I have asked two technical questions on-List recently which 
have not been answered. I actually need answers to my questions, 
otherwise I wouldn't have asked them. These 2 questions could probably 
be answered by a Rev engineer in a jiffy:

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1. In Rev Linux 2.6.1, can foreign symbols (with accents) be printed on 
the printer or not?

2. Why doesn't the following work?

 put "smbclient\ \\\\john\\c\ mount" into procToDo
 open process procToDo for update
 write "dir" to process procToDo   [or "dir" & return]
 read from process procToDo until eof
 put it into field "test"
 quit
 close process  procToDo

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Again, for various reasons I won't attempt to discuss now, Mark 
Waddingham and others no longer participate on the UR-List. The person 
at the gateway of Rev technical support nowadays seems to be Jacque more 
or less exclusively, so I suppose the suggestion I am about to make is 
addressed to her. (But I am making it publicly so that other Linux users 
can benefit from the answer.) Jacque does a splendid job, but naturally 
her experience with Linux is less than it is with Macintosh and Windows. 
As I learned from my last contact with Rev technical support, she 
doesn't even have access to a Linux machine, so for example, instead of 
verifying a reported Linux bug in a couple of seconds, she needs to 
exchange a number of e-mails with the Linux user in order to adequately 
understand the problem.

My question is, can something be done about this? Jacque: If you see 
that a simple Linux-specific question doesn't get answered on-List, is 
there a way that some kind of answer can be extracted from the Rev 
engineers?

Bob