crash, crash, crash

[Jim Ault]

On 1/24/07 11:58 PM, "mark" <cowhead at mac.com> wrote:
> Side note:  I ordered a rev product, as far as I know, they took my
> money, I received an order acknowledgment saying that I would receive
> my unlock codes in 2 working days.  That was 10 days ago and I never
> got anything.  I wrote twice asking what happened and never got a
> reply.  I've checked my junk folders carefully and there is nothing
> there.  Did the Rev guys skip town with my money?  What the hell is
> going on?  Anyone out there?   Hello, hello????
I understand your pain, but I am sure that Rev did not skip town.  My
experience over the last 3 years has been always positive with customer
support. I do not work for Rev, nor am I on any inside track as a developer,
just a very happy user.

You have been on the list long enough to know that there is a big push to
quash as many cross-platform bugs as possible for the next beta release.
This is a huge undertaking given the complexities of modern operating
systems.  The crash problems you describe below should be of keen interest
to the Rev team.

I am sure that someone will be in contact within a few hours.  I believe
Jacqueline Landman Gay is part of the tech support network and she is on
this list nearly every day.  At this writing it is about 4 AM in her time
zone, so it won't be in the next couple hours.

> Recently I noted that compared to the old Rev (2.02) the new Rev
> seems to be more crash-prone, especially with mousemove handlers.
> Now I find that the slightest little error in unicode input (I'm
> doing Japanese, so something like you choose the wrong kanji and try
> to hit back space before you hit return happens all the time) also
> leads to a crash with, of course, loss of all work before last save.
> In fact, rev has become sooooo crash prone (on several different
> computers, power mac G4, power Book, all running OS 10.4x) that it is
> almost unusable.  I certainly could never sell a project in Japan
> like this.  Looks like we might have to develop in something else for
> Japan, unless there is some sort of update in the works which can
> cure things.  Anyone else having crash problems?

As far as the crash problems, this sounds like something strange is going
on.  There are others who are doing unicode and not reporting such problems,
for example Dar Scott, Devin Assay come to mind.

If things work out well, please post again to the list.

Thanks and good luck.

Jim Ault
Las Vegas


> 

> 
> mark in Japan