OT: One Customer's Experience with her Computer's Warranty

[Neal Campbell K3NC]

I would consider the broken office 2007 as a blessing, its the most  
difficult program suite to use that I have ever seen (and this goes  
back to the very first versions of slackware, etc.)

The ribbon interface is so much work I uninstalled it and put the old  
versions back on.


Neal Campbell K3NC
nealk3nc at gmail.com
AIM:nealk3nc

telnet to our DX Spotting clusters at: dxc.k3nc.com, ports 12001 and 23

"Devoted to Dogs: How to be your dog's best owner"
Great Dog Book  at www.abrohamneal.com




On Dec 31, 2007, at 3:07 PM, Derek Bump wrote:

> I just felt I should share this, as it's a rather interesting chain of
> events.  I have a customer that's been having problems with her brand
> new Gateway computer (purchased 3 months ago).  Thus far, here are the
> list of problems encountered.
>
>
> Problem #1: Blue Screen: Hard Drive Failure.
>  Solution: Drive reimaged by Service Center.
>
> Problem #2: Test Environment still loaded on PC from Service Center.
>  Solution: Operating System Resoration CD's mailed to customer.
>
> Problem #3: Blue Screen: Hard Drive Failure.  Restoration CD's fail.
>  Solution: Drive replaced by Service Center.
>
> Problem #4: Customer Double-billed.
>  Solution: Unresolved.  Gateway is "investigating the issue".
>
> Problem #5: Unable to Dialup to Internet.
>  Solution: Modem replaced with better quality modem (by Customer).
>
> Problem #6: Blue Screen:  Video Card Failure.
>  Solution: New card being shipped to the customer.
>
>
> I feel for the customer as she purchased this "high-end" machine for
> business use.  Vista's been nothing but problems when the computer is
> running, and Gateway will not refund, nor will they replace the  
> machine.
>
> I can only hope that the video card issue is the last in a long list  
> of
> problems.  And there *was* one other issue, the installation CD for
> Microsoft Office 2007 was damaged.  Totally unrelated to Gateway, but
> still a thorn in her side.
>
>
> Derek Bump
> Dreamscape Software
> http://www.dreamscapesoftware.com
>
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