How to Debug QT?

[Sivakatirswami]

Jack Rarick wrote:

No, doesn't need QT 7+    in fact I've stopped distributing H.264 
because Windows users
can't view them as the MPEG10 plug-in is  only lately bundled
in the OS installed on the "home entertainment center" windows boxes.

Many Windows users still don't have it  and may never have it.

I stick to MPEG4 now either extension .mov or .mp4 seems to work
on any windows machine with 6.5.2

Yes, come to think of it, this lady did upgrade to 7+ but others who are 
using
6.5.2 are OK. But:  conundrum: other Windows users running
QT 7+ are having no troubles...Rev players perform as expected.



> Just a thought. Does the user need Quicktime 7+?  Quicktime is NOT an
> intergrated element of a window's machine. You can use an Applescipt on
> MacOS to check - i'm not sure what to on a Window's machine.
> 
> Jack Rarick
> Braintree Athletic Systems
> 
>>>> katir at hindu.org 09/02/06 4:26 PM >>>
> Help! I'm just entering the scary world of support for software one 
> deploys. Fortunately traffic is very low
> That's good. Unfortunately I don't know where to begin to solve some 
> problems that are
> experienced only on some machines. Every developers dilemma, no doubty
> 
> This lady tell me our app that has players in it that are set to
> remote URL's are failing to draw controllers, and there is no sound from
> 
> the movies.
> 
> Screen shots here:
> 
> http://www.hinduismtoday.com/digital/support/discourse.jpg
> http://www.hinduismtoday.com/digital/support/movie.jpg
> 
> the image poster on the "discourse" one is actually an image set to a
> remote
> url.jpg (not  from the player, which is just an audio file)
> 
> If we put the players to SMIL files, it crashes Revolution on her box
> and the Microsoft crash report says QT is causing the problem.
> 
> If I get her to run a gestalt, her OS and hardware profile
> Windows XP, Service Pack 2, plenty of ram  etc.
> all look exactly the same as some other windows users who tell me
> 
> "Oh everything works perfectly... never had a problem from the
> beginning!"
> 
> OK, so, #1 I need some "mentoring"
> What do you professionals do when this kind of thing comes to you.
> 
> #2, any clues on the QT problem and solutions?
> 
> 
> Sivakatirswami
> www.himalayanacademy.com
> 
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-- 
Om shanti
(In  Peace)

Sivakatirswami
www.himalayanacademy.com

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