WER (was Re: Open Letter to Rev: Quality Is Job #1)
Andre Garzia
soapdog at mac.com
Fri Oct 20 21:53:12 EDT 2006
Bill,
this is not an attack, it's a simple question. I don't usually use
windows. In Mac OS X we have some nice report tool for errors too, we
can choose to send the error report and also to save it to a text
file. In extreme cases, I can send this file for the RunRev support
team or even attach it to a bug in Bugzilla control.
This now is purely fictional but I think RunRev team is not using WER
because it can't afford to tap into proprieatary single platform
tech, they can create a stack to trap errors and send it to them and
it would work cross-platform. If the case is something that brings
the whole engine down (I have some problems like that sometimes),
then you can step in with the debugger and isolate where the problem
is. If you can't workaround it, then, you can create a recipe for
that bug and post to RevOnline and post an announcement to this list,
we can then by collective goodwill try that and see if your problem
can be replicated, after that we can set bugzilla full of votes on
your trouble.
The engine is very solid, it's hard to bring the engine down and not
to be able to isolate how it is going down. I would help you test
your bugs on macintoshes if I could...
One dirty old trick is to output debug info to a text file while you
go to your exit routines so you can isolate where the thing explodes
and start bleeding.
Andre
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