More e-mail troubles

[Bob Warren]

Hi Bill!

Naturally, without being able to investigate further (and probably not 
having the knowledge) I cannot begin to diagnose the problem with your 
e-mail. However, my own experience might be relevant in some way.

When Rev "upgraded" their server last July, e-mails sent to me, 
particularly the U-R Lists, got bounced by my service provider. After a 
long investigation on my part, I managed to discover the reason. 
Roughly, it was this. My own e-mail server is old-fashioned (but 
normally reliable). But if it receives e-mails sent to the IP of my site 
domain (www.howsoft.com) rather than the IP of my e-mail server, it 
tries to bounce them. It appears that more modern receiving servers 
recognise this problem and make the necessary adjustments to get around 
it automatically. My old server, no. However, there is little doubt 
about the fact that what is involved is a configuration problem on the 
part of the sending server (i.e. RunRev in this case). This is proved by 
the fact that I never had any problem receiving e-mails from other 
sources using the same account. I still use it for all normal 
communications, without any problem at all.

I put this case to RunRev, but since it had not appeared in Bugzilla and 
been voted for by enough users (not true, I'm joking), they didn't want 
to take it further. So to be able to receive communications reliably 
from RunRev I was obliged to set up a new account using a different and 
more modern service provider to get around the problem. This is why 
although everybody else in the world sends their e-mails to my site at 
warren at howsoft.com , everybody at Rev and on this list knows me as 
robertum at brturbo.com .

Hope this helps.

Regards,
Bob


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 >I also am reluctant to bring this to the list's attention, but I have 
 >not received any emails from RunRev -- no mailing list, no replies to 
 >support emails, no announcements (if there were any), and no trial 
 >keys. I am able to post here only because the gmane system is working. 
 >I have triple-checked my spam folders and email filters. I don't know 
 >if the problem is two-way. My next step was to give RunRev a phone 
call >but so far I haven't found a few free minutes due to the time 
 >difference. I just wanted others to know they're not alone having this 
 >problem... and to ask RunRev to look into it, please, as this is the 
 >only way besides an int'l call that seems to be working to reach you.