On the Democratic Operation of Bugzilla

[Judy Perry]

Here, here!

I agree wholeheartedly, Rob.

I mean, y'all know that I have and will likely continue to do more than
my own fair share of kvetching...

But I also have to say that I have seen responsiveness on most if not all
of the issues I kvetch about most:

*Reasonable "hobbyist"/IU/educational pricing
*Improved docs (still want to see printed ones) including user guide
*pre-builts/templates (tho' I HATE templates in general, it's still
probably an improvement -- one that I'm willing to spend my students' own
money on, that is... he he!)

I'll still stand tall on my language purist soapbox, however...  I mean,
why can't TTS just use HC's "speak" syntax instead of that dreadful
whatever thing it uses???

Lingo went to c.dot.syntax.hell in a very short fashion...  Please don't
let Transcript follow behind Lingo!

Judy

On Thu, 23 Feb 2006, Rob Cozens wrote:

> What is the world coming to when users complain when the company that
> provides them a product gives them input in determining where resources
> should be spent on maintaining and updating that product?
>
> Runtime Revolution Ltd. gives every user of its product an opportunity
> to influence the decision on how limited R&D and Support resources are
> allocated.  I doubt that you can name many other products you use whose
> manufacturer give you that same opportunity.
>
> Is there some better means of making that determination than asking the
> people who use the product?  Market survey? Ouija Board?
>
> Especially a product like RunRev, which appeals to such a broad range
> of uses and users.  Given the documented errors and enhancement
> requests, how does one decide where to focus time and resources.  If
> each RR user complied a personal bug fix/enhancement request list, to
> what degree would those lists overlap?  How many users would prefer my
> list to yours, and vice versa?
>
> If you were in charge of RR development, wouldn't you like to spend
> your resources on areas of relatively high importance to a relatively
> large proportion of users?  How do you ascertain that without asking
> users?
>