Win XP and Rev 2.7

[Thomas McGrath III]

General response:

I've been running the public release of 2.7 on WinXP for about a week  
and it has not crashed once. It has not even burped. I have been  
doing all new stacks so maybe that has something to so with it, or not.

As far as the rest of what you commented on, I don't see how  
reporting a bug to the right place and letting others here know about  
it is even closely related to some of the bashing that seems to go on  
here, those are two different beasts. I mean even in your email you  
mention that you will be 'accused of spreading negative propaganda'  
and that bugs don't get fixed anyway. I mean I have had half a dozen  
bugs get fixed and they were fixed within 3 or 4 months from the time  
I voted/reported them, so saying they don't get fixed is not at all  
true in my opinion. Your mileage may have varied there.

No offense meant to you Bob, you haven't been one to complain from  
what I have seen on this list. You have worked out some issues in Rev  
for your widgets and I don't remember you being rude or bashing even  
once. I have learned a lot about (Ubuntu) Linux from reading your posts.

I think just because a lot of people complain here instead of  
reporting the bugs in the bug database, that it gets perceived that  
nothing works, meanwhile they never even reported them in the first  
place. But after the beta tests and with the 2.7 release I don't have  
the problems that others seem to have with it.

Kevin was referring in his email to feedback from the beta testers  
before release and not the use list general perception after release  
when he said "If there was a far-ranging problem we would have had a  
lot of feedback in support to that effect". Then he goes right on to  
ask people to send the problems right to support and if the problem  
is user related that he felt that was important to track down too. I  
call that Great Technical Support.

I for one do have faith in the folks at Rev and that they are very  
concerned about these things. I have been watching them for two years  
now and they have always responded fairly well. Especially in  
comparison to some of the other companies I have dealt with.

Bob, Good Luck with the Widgets,

Tom

On Feb 22, 2006, at 4:14 PM, Bob Warren wrote:

> Kevin wrote:
>
> >The 2.7 release was primarily developed on Windows and extensively  
> >tested there.  We haven't had any bug reports or support problems  
> that >suggest it isn't stable.  If there was a far-ranging problem  
> we would >have had a lot of feedback in support to that effect.   
> Obviously if >there is a specific problem, perhaps related to your  
> machine or usage, >we need to track it down and fix it.  Please  
> contact support at runrev.com >with as many details as you have, and  
> we will work with you to track it >down from there.
>
> One point to be remembered is that your feedback does not  
> necessarily reflect the true situation. In my own case for example,  
> during my first try of 2.7 I noted a number of bugs that were  
> likely to upset my application and also important things that I had  
> complained about previously that had not been fixed. But since I am  
> fed up, sick and tired of complaining about bugs, I just shrugged  
> my shoulders and kept my mouth shut. I am probably not the only one  
> to react in this way.
>
> The double bind is that while we all recognise that Rev is a great  
> product with an enormous potential, if we shout too loud about its  
> defects we get accused of spreading negative propaganda, and the  
> bugs don't get fixed anyway (at least not quickly enough).
>
> Bob
>
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Thomas J McGrath III
3mcgrath at adelphia.net

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