List Moderation, recent threads and New Forum

[J. Landman Gay]

Bob Warren wrote:

> The first part of my question concerns the use of Buzilla. I refuse to 
> use it in its present form essentially because of the voting system.

I think you have misunderstood the voting system. RR uses that to get a 
sense of how many users are affected by a particular problem, but it in 
no way determines which bugs get fixed first. The determination is made 
based on a number of different factors, of which user votes is only one 
consideration.


> I 
> have a bug in Linux, which at the moment is nothing but an emerging OS, 
> not of immediate interest to the vast majority of people on this list 
> (my potential voters). How am I supposed to draw attention to a serious 
> bug in Rev Linux and get something done about it in a timely fashion?

The best way is to enter it into Bugzilla via the channels set up for 
that. The engineers do not read this list looking for bug reports. If 
you do not report it, they won't know about it. It is that simple.

You can also submit it to the support queue, as I mentioned in another 
post, and we will move it to Bugzilla for you. It is faster though if 
you simply enter it into Bugzilla yourself, using either the web 
interface or Revzilla.


> Frantically, I wrote an e-mail directly to the Chief Technical Officer 
> (Mark Waddingham), which was met by stony silence rather than some kind 
> of reply

Which was entirely appropriate. He is far too busy to respond to 
individual customers, it isn't part of his job, there are other avenues 
for these reports, and you tried to bypass them. If you had submitted 
the problem via the channels that have been created for that purpose, 
you would have received an immediate response. There are several people 
whose job is to do that.

-- 
Jacqueline Landman Gay         |     jacque at hyperactivesw.com
HyperActive Software           |     http://www.hyperactivesw.com