QT anomaly

Richard Gaskin ambassador at fourthworld.com
Thu Nov 10 17:06:44 EST 2005

Trevor DeVore wrote:
> On Nov 10, 2005, at 1:50 PM, Richard Gaskin wrote:
>> Trevor DeVore wrote:
>>> On Nov 10, 2005, at 1:43 PM, Richard Gaskin wrote:
>>>> Any other clues as to how I might diagnose this?
>>> Try having the customer open the movie in QuickTime and see how  
>>> that  goes.  Perhaps it will give a more detailed error message.
>> Sorry, forgot to mention that the customer reports being able to  play 
>> the file just fine in Apple's QuickTime player.
>> It's only both of our Rev-based apps he can't play it in, yet none  of 
>> us can reproduce that here.
> Weird.  QT Player and Rev should be able to open the same formats in  
> most cases (drm could possibly cause issues with some files).  Has  this 
> been going on over a long period of time?   Has he tried a  rebooting?

Very weird.  This is a new app, and he's never been able to use it with 
any of his audio files.  He has rebooted, with no change.

  Richard Gaskin
  Fourth World Media Corporation
  Ambassador at FourthWorld.com       http://www.FourthWorld.com

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