ambassador at fourthworld.com
Thu Nov 10 17:06:44 EST 2005
Trevor DeVore wrote:
> On Nov 10, 2005, at 1:50 PM, Richard Gaskin wrote:
>> Trevor DeVore wrote:
>>> On Nov 10, 2005, at 1:43 PM, Richard Gaskin wrote:
>>>> Any other clues as to how I might diagnose this?
>>> Try having the customer open the movie in QuickTime and see how
>>> that goes. Perhaps it will give a more detailed error message.
>> Sorry, forgot to mention that the customer reports being able to play
>> the file just fine in Apple's QuickTime player.
>> It's only both of our Rev-based apps he can't play it in, yet none of
>> us can reproduce that here.
> Weird. QT Player and Rev should be able to open the same formats in
> most cases (drm could possibly cause issues with some files). Has this
> been going on over a long period of time? Has he tried a rebooting?
Very weird. This is a new app, and he's never been able to use it with
any of his audio files. He has rebooted, with no change.
Fourth World Media Corporation
Ambassador at FourthWorld.com http://www.FourthWorld.com
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