Praise: Rev Documentation to the rescue

[Heather Nagey]

Dear List Folks,

I've been reading through this thread, and there are a couple of things 
I'd like to address.

First, we are all aware of the need to continually improve the 
documentation, and we are working on it. We are not sitting on our 
hands going "ok, great, we did that now we can forget all about it". 
However I would like to point out the immense amount of effort that has 
already gone into making the existing docs as comprehensive as they 
are. It was one of the first things we did when we started the whole 
Revolution project. We hired a dedicated docs writer (the excellent 
Jeanne Devoto in case anyone has forgotten) and the creation of the 
dictionary and user guide took years, not months.

More recently, after listening to feedback on this list and from users 
generally, we undertook the creation of the video tutorials. We are 
continuing to work on the integration and expansion of this material. 
Regarding needing a fast connection to use them, you can already get 
these on CD, if you purchase either the Revolution or Dreamcard trial 
CD, the video tutorials will be on it.

Regarding the suggestion that we provide a centralised list of useful 
links for our users, we do: check out

http://support.runrev.com/resources/useful_sites.php

If you know of any additional links that should be there, please send 
them to support at runrev.com.

It's a tough balancing act, how much time should we put into improving 
and adding to the docs, versus how much time we should put into 
improving and adding to the program itself. We try to do both. 
Sometimes one gets a little ahead of the other. On the whole though, 
both aspects of Revolution are moving forward.

Finally, this list is a great resource, and as listmom I personally 
have *never* seen any indication that anyone on the list holds back 
information with the intent to keep Revolution exclusive. Quite the 
reverse. We at Runrev are incredibly grateful to the good folks on this 
list, for being the wonderful evangelists that they are.

Warm regards,

Heather Nagey, Customer Support Manager
Runtime Revolution Ltd
www.runrev.com