Cannot access Rev-Online (was RAD Challenge)

Roger.E.Eller at sealedair.com Roger.E.Eller at sealedair.com
Mon Jan 24 09:14:16 CST 2005


Kevin,

I assume the same is true for Studio "and above" (I have an Enterprise 
license). However, since day one - I have been unable to effectively use 
Rev-Online due to inadequate firewall support. Simply entering a proxy is 
not sufficient. If I modify the URL by inserting my firewall 
authentication in the format of USERNAME:PASSWORD@ I can get most of the 
navigation to work. When I try to play a video or get a PDF though, it 
just asks me if I want to try again. I cannot get the Users or Files lists 
at all.

As major corporations tighten their internet security, RunRev needs to 
support all authentication methods. As it stands, the learning center is 
not accessible for me even though we have paid for it with the Enterprise 
license fee. I have reported this to Bugzilla many many months ago 
(bug#1962 - opened on 8/10/2004). I have heard nothing since. Do I also 
need to contact support at runrev.com even though it is in bugzilla?

Roger Eller <roger.e.eller at sealedair.com>


> On 23/1/05 6:03 pm, "Bob Hartley" <rev at armbase.com> wrote:
> 
>> I just went to revonline and received a prompt to go to the store for a
>> release code. Hmmmm!!!!!!!
>> ... snip ...
>> OK, you should not expect to get something for nothing but I have a 
studio
>> license and I have the annual subscription.
>> ... snip ...

On 1/24/05 at 6:47am, Kevin Miller <kevin at runrev.com> replied:
> The advanced learning pack is free with Studio.  If you can't access it,
> please contact support at runrev.com.
> 
> Kind regards,
> 
> Kevin
> 
> Kevin Miller ~ kevin at runrev.com ~ http://www.runrev.com/
> Runtime Revolution - User-Centric Development Tools


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