Apple Service alive again (was: OT: need real Apple Service email address)
sanke at hrz.uni-kassel.de
Fri Jan 14 13:45:04 EST 2005
As I got a few more recommendations from list members off-list, I want
to thank them all for their help in this matter.
After a 28 days' wait and nine emails (six of them remaining unanswered
and three with answers, but directing me to the address with automated
responses) I finally received a personal response by email - although a
somewhat curious one - from a friendly fellow in Ireland and even in
Apparently Apple Service was working behind the scenes all the time at
full speed to find a Quicktime key for me.
I was addressed as "Herr Huch" (I didn't know there was such a name in
my family) and informed that the delay might have been caused by a
misspelling of my email address (this probably being the cause for not
answering my posts; maybe we should send them Rev's "Ten Thumbs Typing
Tutor"), although my "Apple ID" connected to my Apple Store Account
(both in U.S. and Europe) - where the data of my order were listed - is
my correct email address.
But I thank them and am happy to have the registration key now. Only the
registration *name* is a bit puzzling. It reads "keine Angaben Wilhelm
I tried it in the meantime, typing only my name is not sufficient, I
have indeed to insert "keine Angaben" before my name for the key to work.
"keine Angaben" means something like "no data available" or "no
information" or "no entries". I hope I need not add "keine Angaben" to
my email address, so they could identify me better next time.
Let's hope Apple Online Service will improve somewhat over time after
this experience, even "somewhat" would be great.
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