List etiquette and mechanics

[Heather Nagey]

Dear List Members,

It has been a long time since I did one of these posts. Apologies, in a 
world of many hats its sometimes hard to find time to wear my listmom 
one (pink, with feathers and cherries).

So, here are some basics about how this list works.

Firstly, the list only knows you are a member by the email address you 
signed up with. It doesn't know your name, or your profession, or 
recognise you from the style of your posts or the clothes you wear. If 
you have more than one email address, and you post from one that is not 
subscribed, your post will be held for approval by the moderator (me). 
Approval can take several days, depending on how busy I am. If you 
repost during this time from your subscribed address, then when I come 
along and approve your perfectly legitimate post, it will appear in the 
list as a duplicate, days late and long after you have all the answers 
and the thread is dead. What is the solution to this problem? It's 
really quite simple. I highly recommend you subscribe all your email 
addresses, and then set your preferences to "no mail" for all but one 
of the addresses. That way, it doesn't matter where you post from, and 
you won't receive duplicate postings from the list (a daunting prospect 
given the activity on this list these days). There may be a few 
incredibly organised individuals with flawless memories who never, 
ever, post accidentally from the wrong address, but I haven't met any 
of them yet... :) To subscribe, unsubscribe and change your 
preferences, visit

http://lists.runrev.com/mailman/listinfo/use-revolution

Any problems, drop me a line either at support at runrev.com or 
heather at runrev.com. Do not post unsubscribe requests to the list. I may 
see them and unsubscribe you, or I may be too busy to respond promptly. 
Most such requests will be automatically filtered by the list software 
anyway, and will not get you off this list.

Secondly, this list exists to discuss Revolution. Not the kind with 
swords and bullets, but the software product with which you can do so 
many amazing and creative things, with a little help from your friends. 
This is where you post when you don't know how to do something, or 
you've forgotten, or it didn't work as expected and you're not sure 
why. It is also a place for genuinely constructive criticism on 
occasion, which believe it or not is actually appreciated by the team 
and used (eventually) to make the Revolution experience even better. 
However, it's not the best place to report bugs - there is no guarantee 
that anyone in the engineering team will read it, or if they do that 
they will remember your bug. Bugzilla is the place, and is proving a 
highly effective mechanism for getting bugs dealt with. 
http://support.runrev.com/bugzilla. The list is not for discussing 
politics or pandas. It's definitely not the place to air your views on 
personalities.

Thirdly, to get the best out of this list, remember to be polite. Even 
if you don't feel polite at the time, posting something that could be 
construed as insulting on the list is never productive. It's very easy 
to miscontrue or be misconstrued when your only medium is text. We 
can't see your face, we don't know you're smiling. Use smileys, say 
please and thankyou, read your post over before you hit send, and if 
you know in your heart that tomorrow you will regret it, leave it in 
your drafts folder for 24 hours before sending. Then delete it... If 
you have to have a war, have it privately please, there are many many 
people on this list who basically don't want to know. In the case of a 
flame war breaking out, please don't join in. However much you want to 
and however justified your point. If you must say something, you can 
send it to me, off list. If you have a genuine problem with Revolution, 
that only the company can solve, please write to support, not to the 
list. Folks here can't give you a refund, or deal with your ordering 
issues, the address you want is support at runrev.com.

Finally, the members of this community should all give themselves a 
huge thankyou and a pat on the back. You are great people and a 
wonderful community. You give freely of your time and creativity to 
help others and it is immensely appreciated. I hope it continues to be 
a warm, friendly and helpful community far into the future of 
Revolution.

Warm Regards,

Heather

Heather Nagey, Customer Support Manager
Runtime Revolution Ltd
www.runrev.com