Technical strike & bug 2341

[Frank D. Engel, Jr.]

Thank you, I think this is rather clear now.  Makes perfect sense.

On Nov 19, 2004, at 12:59 PM, Heather Nagey wrote:

>> I thought bugzilla automatically informed the person to which a bug 
>> was
>> assigned?  Or should we still eMail support, because I for one have a
>> number of outstanding Bugzilla reports which have still been marked
>> "Unconfirmed" for some time with little or no real reply (2223, 2244,
>> 2247, 2300, 2301, ...)  - one or two of these reports are quite
>> trivial, and some are basically "nuisances", while others (like 2308)
>> are real show-stoppers for me.
>
> I'm sorry if I created any confusion in your mind. The point I should 
> make
> clear is that Bugzilla is Bugzilla, and support is support. They serve 
> two
> different functions. If you have a bug, or a feature request, anything 
> that
> will clearly require changes to Revolution itself, then Bugzilla is the
> place for you. Head right on over and submit your request, in the safe 
> and
> secure knowledge that one of our engineers will see it, and take the 
> best
> and most appropriate action we can, as soon as we can. (This may not 
> always
> be an instant fix alas, since we ran out of magic wands a long long 
> time
> ago, but we most certainly read all reports and prioritize them as 
> best we
> can). There is no need to duplicate this sort of issue to support, 
> unless
> its a real red hot flag and you feel we should know about it 
> immediately and
> raise heaven and earth to fix it. In this situation *sometimes an 
> email to
> support can help things along. At the very least we can offer you tea 
> and
> sympathy.
>
> If you have an issue that you think is solvable without resorting to 
> engine
> changes, then drop a line to support. If its a scripting issue, we may 
> ask
> you to purchase a support contract. If its an "up and running" type 
> issue,
> or a known problem to which there is a workaround, we'll help you out. 
> If
> you want to know where to find answers, we'll tell you. If it's a 
> licensing
> problem, we'll solve it. support at runrev.com is your friend. We are 
> there to
> help. We LIKE helping. If we don't know the answer, we'll find someone 
> who
> does.
>
> Under what conditions should you address an email to a specific 
> person? If
> you have a support contract, and have been assigned a specific person 
> as
> your contact, then use that email. If you have a management issue, 
> something
> clearly outside the remit of support, it *may be appropriate to 
> address it
> personally. Please bear in mind our limited resources. If you send an 
> issue
> to the CEO, then he will be taking time from something else to respond 
> to
> it. Since we are a small company, it is vital that we use our 
> resources as
> efficiently as possible, and in particular the time of our personnel is
> priced above rubies...
>
> I hope this helps.
>
> You guys are a great bunch, invaluable to us and to the Revolution
> community. Part of being such a diversity of people is that from time 
> to
> time disagreements and misunderstandings will arise, but we can all 
> move on
> now I hope, and continue with the cause of promoting knowledge and 
> assisting
> each other,
>
> Warm regards,
>
> Heather
>
> -- 
>
> ** For a faster response to all licensing, support, and technical 
> issues,
> please now send mail to support at runrev.com **
>
> Heather Nagey ~ heather at runrev.com ~ http://www.runrev.com/
> Runtime Revolution - User-Centric Development Tools
> Tel +44 (0) 870 747 1165 Fax +44 (0) 845 4588487
> ~~~ Check our web site for new Revolution editions & special offers ~~~
>
> _______________________________________________
> use-revolution mailing list
> use-revolution at lists.runrev.com
> http://lists.runrev.com/mailman/listinfo/use-revolution
>
>
-----------------------------------------------------------
Frank D. Engel, Jr.  <fde101 at fjrhome.net>

$ ln -s /usr/share/kjvbible /usr/manual
$ true | cat /usr/manual | grep "John 3:16"
John 3:16 For God so loved the world, that he gave his only begotten 
Son, that whosoever believeth in him should not perish, but have 
everlasting life.
$



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