support contract

[Marian Petrides]

I had a Pro license which I renewed at the discounted (early-bird)  
renewal price last August, so I now have an Enterprise license. The 
renewal letter says nothing about a support package.  Somehow I seem to 
recall that (discounted) renewals didn't get any support.

How do I tell if that's the case or if I have any support options?  
There's nothing listed on the website beyond the $399 renewal with 5 
support incidents.  Is my recollection correct?

Matian

On Feb 28, 2004, at 12:12 AM, J. Landman Gay wrote:

> On 2/27/04 10:21 PM, Mark Wieder wrote:
>
>> Thanks, but that's not really the point, I think. When I renewed my
>> license it was because my time had come and it was time to shell out
>> for another year. There wasn't anything about a new contract, or about
>> what I would now be getting or not getting for that. I suppose that if
>> I didn't know about the 10-occurrences-per-year email support there
>> must be other things in the contract I also don't know about.
>
> "Contract" was the wrong word; I should have just said something like 
> "registration letter" or "licensing confirmation letter." Pro users 
> who upgrade to Enterprise are entitled to what is listed on the web 
> site. I didn't mean to imply there were any secrets.
>
> When a license is purchased, the user gets an email. It contains their 
> unlock code, mentions that the customer is entitled to ten support 
> incidents, explains how to claim them, and says the customer will be 
> subscribed to the mailing list.
>
> The advantages of an Enterprise license are listed here:
>
> <http://runrev.com/Revolution1/licensing1.html>
>
> There is an option in the online store to renew old Pro licenses. 
> Renewed Pro licenses become Enterprise licenses.
>
> -- 
> Jacqueline Landman Gay         |     jacque at hyperactivesw.com
> HyperActive Software           |     http://www.hyperactivesw.com
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