Bug submission

[Graham Samuel]

On Thu, 18 Sep 2003 17:48:40 +0100, "Mark Chia" <mark at runrev.com> wrote:
>
>Currently, Runtime Revolution provides a web based interface for users to
>report bugs which is publically accessible. It should be noted that when
>submitting bugs users should provide a clear, concise and reproducible
>recipe. Users are also advised to read about the bug database along with bug
>submitting guidelines located at -
>http://www.runrev.com/Revolution1/bugzilla/
>
>Please note that if you report a bug at an incorrect severity level or
>without a clear reproducible recipe it will take the engineers longer to
>address these. If in doubt leave things at their default settings. In
>addition, a voting system has now been implemented on bugzilla. Users are
>given a pool of 100 votes from which they can vote on bugs (up to a maximum
>of 5 votes per bug).

Mark - I understand and can easily appreciate your comments, but I 
remain puzzled about some aspects of bug reporting.

1. Can you clarify the voting system. I've just used Bugzilla for the 
first time, only to find the bug I wanted to report (639 - bad 
Breakpoint info in an earlier version of Revolution causes the Rev 
2.1 to crash). To me this is a show stopper, but how can I know if 
another show stopper isn't just around the corner, so how can I know 
how many votes to cast, given that I've only got a limited number of 
them?

2. I have something to add to this particular report (my experience 
involved a different earlier version and also a different version of 
the MacOS than the current report), but I don't see an opportunity to 
add further detail to an existing report. Clearly doing so might help 
the RunRev engineers, and equally it seems pointless to raise a new 
report when it looks like the exact same bug, but what is the policy 
and indeed the technique here? Sorry if this is naive, but like I 
said I've not used Bugzilla before.

Graham
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          Graham Samuel / The Living Fossil Co. / UK & France